The Project Manager will consistently meet or exceed client expectations by ensuring exceptional service, quality, and cost efficiency on every project.

Working with clients, colleagues across different accounts and a broad spectrum of resources, the Project Manager is expected to develop and grow those relationships whilst achieving/exceeding the expected margins by providing creative, technical, and business solutions.

The PM is expected to manage projects of different sizes, genres and platforms and ensure their profitability, quality and on time delivery within the timeframe agreed with the client.

They will be reporting to the relevant Production Manager, responsible for assigned client deliverables and will partner with Portfolio Directors, Production Managers & Project Manager peers to ensure the successful completion of client deliverables & outcomes (on time/on budget/first time right).

Project Management

Work on projects, depending on workload and on the team's needs
Estimate and plan projects from start to finish, with built-in contingencies
Work with the Production Manager and global team to ensure that the project's specific workflows and technical processes are well documented and regularly updated
Lead project planning process and "kick-off" meetings and ongoing project-related meetings, as needed
Work closely with Solutions Team, the Production Manager, and the client directly to understand the scope and requirements of each project
Advise clients on best practices and agree on project processes and timelines
Monitor and coordinate project processes (pre-and post-production plan, postmortems, resources, QA plan, risk mitigation plans, CAPAs etc.) and collaborate with the teams in charge of those different areas of expertise
Align with Global Resource Management Team on the projects' resourcing in order to ensure that projects are resourced, perform according to the project instructions, client expectations, the company's procedures and within target's project margins
Oversee the project schedule, making sure that all parties deliver according to project schedule and company's standards
Continuously manage and adapt the work plan and resources required in consultation and agreement with the client and the rest of global team
Work with the company's stakeholders to determine workflow and best processes to maximize productivity and minimize costs

Communication

Follow the development of the project daily through a quick and efficient communication with the client, receiving and following up on issues, changes in specifications, deadlines, or any other kind of related matters to the project
Liaise with external vendors and internal resources involved in own projects, keeping a relationship tending to go beyond a simple supplier-customer relation with the aim of getting vendor's members involved and an important part of the whole creative localization process
Keep a constant and open dialogue with the other PMs across accounts, building good working relationships with all the global team members
Make independent decisions on work methods to be used on projects, while liaising with the global teams and Production Managers and following established standards and procedures defined by the company and the clients
Communicate regularly and professionally with clients, liaising with them to understand their goals and expectations and anticipating/addressing client needs and concerns to prevent issues

Escalate and investigate with the Production Managers and corresponding stakeholders any complaints or potential risks to the performance of a project according to KWS standards.

Proactively contribute to process and tool improvement initiatives at all levels (internal or client-facing, local or international)

Financial performance

Input financial data, both sales and purchases, in administration tool for tracking, invoicing, cost control and quoting purposes
Manage internal/external costs, monitor profit margin on projects. Act when margins are below target, liaising with the Production Managers and rest of the global teams to address it
Manage projects finances, including the necessary pre-invoice checks, WIP/Accrual management, forecast and quote assessments in an efficient and timely manner
Manage cost estimates with vendors, making sure they follow the internal procedures and best practices
Ensure continued sustainability of the project in terms of budget, profitability, quality and client retention
Ensure project data in the company's reports is accurate, updated, and complete

Requirements

Experience either on videogames and/or localization sectors, be it on client or vendor side, with degree in Business, Audio, Translation, Computer Science or Games Development as an advantage
Experience in voice over and/or dubbing is a must
Knowledge of production and/or CAT Tools is an advantage
Good knowledge of PC and MS Office products is essential
Excellent English verbal and written communication skills. Second language is a plus
Ability to use good judgment to prioritize tasks
Good organizational and analytical skills
Able to work under pressure and meet deadlines in a remote, fast-paced, complex global environment
Able to manage sensitive and confidential information
Must be motivated and a team player, be predisposed for personal learning and training and effectively apply business specific technology and methodologies

Our Diversity, Equity, Inclusion and Belonging (DEIB)

Commitment:

Keywords Studios is an Equal Opportunity Employer and considers applicants for all positions without regard to race, ethnicity, religion or belief, sex, age, national origin, marital status, sexual orientation, gender identity, disability or any other characteristic protected by applicable laws.

If you require any adjustments during the process please let us know in your application.

We are committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.

We especially welcome applications from candidates of underrepresented groups in the industry.

Benefits


Role Information:

EN

Studio:
Keywords Studios


Location:
Asia Pacific, Japan


Area of Work:
Audio Development, Localization

Service:
Create, Globalize, Media & Entertainment


Employment Type:
Permanent


Working Pattern:
Full Time, Hybrid
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