FactSet creates flexible, open data and software solutions for over 200,000 investment professionals worldwide, providing instant access to financial data and analytics that investors use to make crucial decisions.
At FactSet, our values are the foundation of everything we do. They express how we act and operate, serve as a compass in our decision-making, and play a big role in how we treat each other, our clients, and our communities. We believe that the best ideas can come from anyone, anywhere, at any time, and that curiosity is the key to anticipating our clients' needs and exceeding their expectations.
Client Solutions Associate (Tokyo, Japan - April 2026)
Responsibilities:
FactSet's Client Solutions Associates are the essential connection between our clients and our software business. Their expertise ensures that FactSet's client service is unrivalled in the industry and means we have a client retention rate over 90%.
Our Client Solutions Associates deliver excellent customer service, are naturally good relationship builders and have a keen eye for detail. They are inquisitive, data literate and effective problem solvers. Combining knowledge of the industry and technical expertise, Client Solutions Associates work closely with our investment management and investment banking clients to ensure that they are seamlessly integrating our software into their investment process.
Our consultants provide consulting and support to financial professionals who use FactSet. It is a comprehensive financial information terminal that integrates hundreds of financial and economic databases with the industry's leading financial analysis applications.
Clients: Our main clients are financial institutions such as asset management companies and securities companies.
Consulting and support Department: We communicate with users by phone, email, visits, etc. to:
Support for obtaining data from terminals or feeds
Create analytical models using Excel
Support for using analytical tools such as portfolio analysis and quantitative analysis
Conduct training for clients and seminars
Developing a deep knowledge base across our business, products, and clients
Working on large scale projects that optimize our clients' workflows
Visiting clients in their offices to provide on-site consultation and training
Training clients at their desks or in groups
Managing a group of accounts assigned to you, ensuring that the relationship is healthy and that clients are getting the most out of the system.
[Training] Immediately after joining the company, you will participate in a 7-week training program in Asia Pacific. (2 weeks on-site training at the Manila Training Center + 5 weeks remote participation in Tokyo) After that, you will receive training in the Tokyo office, online learning, and secondary training programs.
We welcome ambitious, team players with proven ability to take initiative and find creative solutions. Applicants must have a genuine interest in Finance, as well as the desire to continually learn and develop in an ever-changing environment.
In addition we require:
A bachelor's degree or equivalent
Strong numeric, analytical & problem solving skills
Language Level : Japanese - Native Level, English - Business Level
Exceptional communication skills
Experience in a client/customer facing role, or a desire to excel in this area
A strong knowledge of PC applications, in particular Microsoft Excel
A commercial attitude
Proof of work eligibility in Japan
Although FactSet considers ambitious graduates from any discipline and candidates with industry experience, we favour those with a background in finance, business, IT, mathematics or economics.
Company Overview:
FactSet (NYSE:FDS | NASDAQ:FDS) helps the financial community to see more, think bigger, and work better. Our digital platform and enterprise solutions deliver financial data, analytics, and open technology to more than 8,200 global clients, including over 200,000 individual users. Clients across the buy-side and sell-side, as well as wealth managers, private equity firms, and corporations, achieve more every day with our comprehensive and connected content, flexible next-generation workflow solutions, and client-centric specialized support. As a member of the S&P 500, we are committed to sustainable growth and have been recognized among the Best Places to Work in 2023 by Glassdoor as a Glassdoor Employees' Choice Award winner. Learn more at and follow us on X and LinkedIn.
At FactSet, we celebrate difference of thought, experience, and perspective. Qualified applicants will be considered for employment without regard to characteristics protected by law.
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