Overview of Position

Are you skilled at building long-term relationships and driving growth for key clients? If you thrive in a customer-focused environment where your strategic insights can make a difference, this role is for you We're hiring a Strategic Account Manager to manage and cultivate relationships with our most important clients. You will act as their primary point of contact, ensuring they receive maximum value from our services and identifying growth opportunities.

Overview of Team

The JAPAC Account Management team is dedicated to ensuring customer satisfaction and maximizing the value our clients receive from our solutions. We collaborate closely with various departments including customer success, field engineering, marketing, and product development to deliver exceptional service and support our clients' success. Our focus is on strategic relationship management, understanding client needs, and aligning our services to meet their business goals.

We work in cross-functional teams, leveraging data and customer feedback to inform our strategies. Quick decision-making and proactive engagement with clients are at the core of what we do. We prioritize initiatives that drive mutual value and enhance customer satisfaction.

What You'll Do

Responsibilities
In this role, you'll engage with key accounts to understand their unique needs and ensure they are achieving their objectives using our products. Your responsibilities will include:

• Develop and implement strategic account plans tailored to each client's goals and objectives.
• Build and maintain strong relationships with clients, acting as their trusted advisor.
• Identify upsell and cross-sell opportunities within existing accounts to drive revenue growth.
• Advocate for the client's needs within the organization and coordinating internal resources to enhance their experience.
• Collaborate and product teams to communicate client feedback and help position our offerings effectively.
• Stay informed about industry trends and competitor activities to provide relevant insights to clients.
• Depending on the customer, collaborate with CircleCI partners to make joint proposals

What We're Looking For

The Ideal Candidate Will Possess a Strong Account Management Background With Proven Experience In Fostering Relationships With Strategic Clients. You Will Bring

• A successful track record of meeting and exceeding retention and growth targets with enterprise accounts
• Experience managing relationships with Engineering Leadership (CTO, VP of Eng, DevOps Leaders, etc.)
• Strong interpersonal and communication skills, enabling you to connect effectively with diverse stakeholders.
• Excellent problem-solving abilities, with a focus on strategic thinking and proactive engagement.
• Familiarity with CRM tools and account management software to effectively manage accounts and track performance.
• A collaborative mindset, with the ability to work seamlessly across teams to achieve client objectives.

Join our team and help us foster deep partnerships with our clients while driving growth and value for both parties

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

About CircleCI
CircleCI is the world's largest continuous integration/continuous delivery (CI/CD) platform, and the hub where code moves from idea to delivery. As one of the most-used DevOps tools - processing more than 3 million jobs a day - CircleCI has unique access to data on how the most effective engineering teams work, and the tools to help software companies successfully leverage the power of AI into their commercial applications. Companies like Hinge, HuggingFace, and Samsung use us to improve engineering team productivity, release better products, and get to market faster.

Founded in 2011 and headquartered in downtown San Francisco with a global, remote workforce, CircleCI is venture-backed by Base10, Greenspring Associates, Eleven Prime, IVP, Sapphire Ventures, Top Tier Capital Partners, Baseline Ventures, Threshold

Ventures, Scale Venture Partners, Owl Rock Capital, Next Equity Partners, Heavybit, and Harrison Metal Capital.

CircleCI is an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.