【Amazon Logistics (AMZL)について】 Amazon Logistics(AMZL) は、アマゾンジャパン合同会社のオペレーション部門に属する、自社配送を統括する事業部です。 購買者様がご注文された商品は、大規模な物流センター(フルフィルメントセンター)から出荷され、最終的に Amazonの配送拠点に到着します。AMZLでは、この最終配送拠点から購買者様のご自宅に直接商品を届けるプロセス(ラストマイル)を担当しています。 AMZLのゴールは、ラストマイル物流を通して、お客様に更にご満足頂ける高品質なCustomer Experience(顧客体験)を提供することです。 AMZLは、物流業界出身者のみならず、様々なバックグラウンド、スキルをもったメンバーが同じゴールに向かって活躍しています。
【アカウントマネジメントチームについて】 アカウントマネジメントチームは、Amazonで最も重要なCX(Customer Experience)のひとつである、商品の配送に関する戦略立案、多様なプロジェクトの実行、そして、配送パートナーである配送事業者(Delivery Service Providers)の管理を行います。 コストマネジメントを含むパートナーとの、配送エリア/拠点再編によるサービス範囲の最適化、また、新たな配送チャネルの企画から実行を通して、アマゾンの商品を配送する最後の顧客接点であるラストマイル事業におけるCXの改善が、このチームのミッションです。 アカウントマネジメントチームでは、物流業界出身の方のみならず、購買担当・営業担当・コンサルタント・プロジェクトマネージャーなど多様なバックグラウンドのメンバーが活躍しています。
【本ポジションの魅力】
Digitalizationの先端を走るAmazon のリソースを活用した、新たなビジネス・モデル(物流領域)の構築をリードし、日本のマーケットに大きな影響を与えることができます
SDGsなどの社会課題の解決に、直接的な影響を与えることができるポジションです
自由裁量による柔軟な働き方
外部の大規模の配送パートナーの経営層とのコミュニケーション、交渉による双方のビジネス機会の拡大の実現
Amazon Logistics (AMZL) Team is responsible for the acquisition, design, construction, operation and management of all facilities in the Amazon Delivery Station Network.
JP AMZL LMAM (Last Mile Account Management) team who supports the capacity building of AMZL Last Mile network via partnership with DSPs (Delivery service provider) in Japan.
This position is a core management function in DSP AM (Account Management) section responsible for DSP partnership management, capacity building (procurement) for on-going business as well as to achieve long term strategy of AMZL JP.
Specifically, they are responsible for senior level business communication and business development to meet customers' demand.This position requires strong ownership for DSP program, excellent skill/experience on vendor management and strong passion for innovation for customers.
Amazon Logistics (AMZL); AMZL is a division that manages in-house delivery, belonging to the operations department of Amazon Japan LLC.
AMZL is expanding and growing in various regions around the world, and not only people from the logistics industry, but also members with various backgrounds and skills are working towards the same goal.
The Account Management team plans strategies related to product delivery, which is one of Amazon's most important CX aspects, leads various projects, and manages Delivery Service Providers.
The mission of this team is to optimize the scope of services through reorganization of delivery areas/bases with partners, including cost management, and to maximize CX in the last-mile service, which is the final customer contact point for delivering Amazon products through planning and execution of new delivery channels.
In Account Management team, not only people from the logistics industry, but procurement, sales, consultants, program managers, such diverse background staff are working.
[The benefit of this position]
Lead the creation of a new business model in logistics area by utilizing Amazon's resources, which leads world digitalization, and have a significant impact on the Japanese market.
Flexible ways of working with discretion
Realize expansion of business opportunities for both partners and Amazon through communication and negotiations with Senior management of large-scale external delivery partners
Key job responsibilities
外部の大規模の配送パートナーの経営層とのコミュニケーション、交渉による双方のビジネス機会の拡大の実現
限られた情報の中で問題やその原因を把握し、他部署とのコミュニケーションをリードして、対策に関して合意を得、推進する
社内リーダーシップ層に対し、明確且つデータに基づいた記載を用いて、分析結果を報告する
オペレーション、財務、及び技術的な見解に関して、関連部署に対して共有する
パートナーに対する契約、支払いに関して、一貫して責任を負う
複雑で不確定要素のある社内外の業務環境を深く理解した上で、配送チャネル自体の開発、改善を行う
Lead senior level communication/negotiation/business development with large size of external vendors
Identify issue/root cause with limited information and lead communication across functions and build alignment on solution
Document and analyze with clear and data driven statement for internal senior /leadership
Communicate with business and supporting teams from operational, financial, technical point of view
Take end to end responsibility for managing contract/payment of partners
Develop and improve the delivery channel program with deep understandings on complexity and ambiguous internal/external circumstance
A day in the life
30%: 海外を含む関係者との情報交換
30%: 外部パートナーとの交渉、調整
20%: 配送チャネル自体の開発、企画、情報の発信、共有
20%: チームの管理、人材育成
30%: Interactive input/output with stakeholders including overseas
30%: Negotiations with external partners
20%: Delivery channel program development, planning and reporting
20%: Team management and talent development
Tenets
About the team
We create the future that customers can receive their package anytime, anywhere and in any way what they want going beyond their expectation.
Achieve the best customer delivery experience not bound by current values by building a stable delivery network with various delivery methods and advanced technologies.
Become the No. 1 business partner by building a fair and sustainable business model with safety as top priority.
To Company
Fulfill a function which promote an implementation of sustainable delivery network with low cost, and which Encourage investing for the future
More Information (Japanese Only)
・Department:
Last Mile(AMZL)
・Job:
Other
・Location:
Tokyo Office
Amazon is committed to a diverse and inclusive workplace.
Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
For individuals with disabilities who would like to request an accommodation, visitBasic Qualifications
6+ years of experience in account/relationship management, small business logistics, retail/vendor/supplier management, or managing external companies/key accounts.
Relevant experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment
Experience in digital advertising and client facing roles with a focus on data analysis
Relevant experience in using data analytics to solve problems such as customer, partner or business performance issues
Business level of Japanese
Basic English reading and writing skills
Preferred Qualifications
Experience building strategic relationships with stakeholders, including communicating and collaborating across teams and functions
Last Mile, Operations, or small parcel packaging experience
Verbal, written, and presentation skills, particularly in delivering constructive feedback and working through complex issues
Excellent project management skill
Experience in collaborating with stakeholders to transform ideas into action
Excited about working in a diverse group and contributing to an inclusive culture
Our inclusive culture empowers Amazonians to deliver the best results for our customers.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information.
If the country/region you're applying in isn't listed, please contact your Recruiting Partner.Company - Amazon Japan G.K.
Job ID:
A
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