Bring more to life.
Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Leica Biosystems, one of Danaher's 15+ operating companies, our work saves lives—and we're all united by a shared commitment to innovate for tangible impact.

You'll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

At Leica Biosystems, we're not just shaping the future of cancer diagnostics — we're transforming lives. Our mission of "Advancing Cancer Diagnostics, Improving Lives" is the driving force behind everything we do. As a global leader with the most comprehensive portfolio spanning from biopsy to diagnosis, we empower clinicians with innovative, reliable solutions so they can give patients timely, accurate answers when they need them most. When you join Leica Biosystems, you're not just taking a job; you're becoming part of a passionate team that knows every moment matters when it comes to cancer. You'll help develop diagnostic solutions that turn anxiety into answers, and aid the acceleration of next-generation, life-changing therapies. Surrounded by a diverse and collaborative global community, you'll be inspired each day to stretch, grow, and make an impact.

Learn about the Danaher Business System which makes everything possible.

Position Summary
This Field Service Engineer is responsible for delivering, promoting, and selling high-quality technical services within their designated geographical area. Their objective is to achieve customer satisfaction while meeting individual or team revenue and KPI targets.

The responsibility of the position holder is service and maintenance along with troubleshooting and commissioning of the laboratory instruments in the Leica Biosystems portfolio, focusing on configuration and implementation of Imaging Solutions, network devices and remote services.

Visit customers for installations, preventive maintenance, repairs, fault analysis and upgrades in order to achieve high customer satisfaction and ensure a professional repair in due time with effective, efficient & safe work practices. Provide phone and remote support to reduce customer downtime. Perform root cause analysis in the field or in the business / manufacturing unit.

Be the local expert and go-to person for other FSE's in the region.

This position reports to the Service Manager / Service Team Leader and will work remotely to cover the East Japan region.

In This Role, You Will Have The Opportunity To

• Visit customers to perform preventative maintenance, repairs, fault analysis, and upgrades to achieve optimum customer care and ensure a professional repair in due time with effective and efficient working practices contributing to team goals/KPI's.
• On-site installation of Imaging Solutions, including configuration of network requirements.
• Deliver accurate reporting, handling and timely submission of Salesforce reports, Expenses, Stock management and other relevant service documentation/process transactions.
• Work in close collaboration with LBS product specialist APAC, Business Unit and other LBS Field Service team, to improve reliability and feedback insights on Imaging Solutions technical support.
• Co-operate closely with and support the sales team with tasks such as basic training for customers, installations, demonstrations and setting up systems on the customer network

The Essential Requirements Of The Job Include

• Field Service Engineering experience more than 3 years. ※Clinical Engineer(臨床工学技士) can be considered.
• Reading and writing level of English (e-mail communication with global team to fix product's problems and reading documents about products of Leica Biosystems ※Translation tools can be used)

The Preferred Requirements

• Experience in medical devices industry.
• Knowledge of Pathology devices advantageous.
• Educated in Information Technology and networking. Preferred Mechanical or Electronic background

Travel, Motor Vehicle Record & Physical/Environment Requirements

• Must be able to travel approximately 80 % of the time primarily within the region, this will vary depending on requirements. Overnight travel may be required

Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

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