We are hiring a desktop support engineer initially working at a finance company as onsite engineer.

・​Work within a team to provide front line support both by phone and face-to-face to Back Office staff.

・Primarily to provide second line support for all PC issues, within a standardized operating environment Identification of issues and escalation to appropriate second or third line IT teams both locally and globally.

・Identifying the issue and initial troubleshooting Involvement in related projects (eg, application implementation and roll-outs) as well as day-to-day support.

・Assistance to all Back Office business units Software, (Windows 10 Systems and application, account administration; share permission administration etc) Hardware Administration (Installation of workstation, update of inventory information; Laptop installation, troubleshooting, training and support etc)

・Support for Japanese applications used by the back office and where appropriate liaison with third party vendors Be audit- and control- conscious and carry out IT control/risk related work.

No smoking inside office

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