Career Area:
Product Support
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
About the Position:
The key role of a Senior Product Support Operations Representative (PSOR) is to work with our dealers to deliver Differentiated Dealer Capabilities, drive process improvement, lead strategic project and execute Product Support (Parts and Service) Operations related strategies supporting our customers. This position will be based in Yokohama, Japan.
Key responsibilities will include, but not limited to:
- Lead and deliver Differentiated Dealer Capabilities differentiated dealer capabilities (Fundamental and Industry-specific)
- Lead key initiatives/Workstreams such as Services Commitment implementation and deliver key enablers
- Identify and deliver targeted Service Operations improvements.
- Liaising with dealers, customers, and other Caterpillar personnel to analyse, identify and develop solutions to solve customers' toughest challenges.
- Assisting dealers in business planning including recommending changes to facilities, tooling, systems to improve efficiency and effectiveness.
- Counsel dealers in developing increased human performance capability (i.e. assess, identify and implement performance gap solutions).
- Support initiatives to enhance dealer effectiveness, safety capabilities, overall segment growth, process improvement, and warranty policy.
- Support rollout of new products, services and solutions (e.g., products, parts, customer service agreements, other service solutions)
- Stay abreast of industry, technology and digital advancements and incorporate within Caterpillar and dealers to meet customer needs.
Desired Skills and Experience:
- Customer Focus
- Problem Solving and Project Management
- Service Excellence
- Consulting
- Decision Making and Critical Thinking
- Analytical skills to interpret and understand data to drive actions
- Ability to work independently, collaboratively and communicate with others in a variety of work environments to build trust
- Ability to steer change, identify problems and develop solutions
- Effective communications and negotiation skills
- Must be willing to travel up to 50%.
- Prior experience in field assignments, engineering / product support-related roles, or dealer facing positions is beneficial
Top Candidates will have:
- High intellectual curiosity to learn, engage with people and build strong relationships
- English and Japanese language capability at business level
Career & Development:
Your career and development are important to us. On top of your field assignment, there are additional learning and development programs to help you develop a strong technical foundation, business and commercial acumen, key skills and capabilities for you to be successful in your career with Caterpillar.
If you can meet the above requirements and are looking for an exciting and rewarding career, please apply today via by attaching a copy of your resume.
Posting Dates:
December 10, December 17, 2025
Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply
Not ready to apply? Join our Talent Community.
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