Tokyo BOUCHERON JAPAN LIMITED Full time

Description

KEY RESPONSIBILITIES

This role under Retail & Sales department in Japan. The successful candidate will be the CRM Ambassador for the Maison, responsible for cultivating clienteling culture across the Japan network; understand the strategy and plans fully, educate boutique staffs on clienteling and 1 to 1 treatment, master CRM tools, execute CRM plans, be the first contact for stakeholders in order to maximize action plans. This role reports to CRM Manager.

Business Strategy & Business insights :

  • Tailor action plans based on the strategy, and execute action plans to increase and activate the database.
  • Execute contact plan and reporting in coordination with Digital communication team to create omni-channel experience and client journey.
  • Execute contact plan and reporting in coordination with Digital communication team to create omni-channel experience and client journey.
  • Support on projects and campaigns such as creation of documents, tracking of performance, communicating with boutiques.
  • Manage invoices and expenses together with CRM manager and local finance team.
  • Client Development:

  • Support on implementation of tailored CRM programs, local activations, boutique openings, relocations, events, and client animations.
  • Organize trainings for clienteling and to share best practice. Provide dedicated support actions to individuals for improvement.
  • Support developments and manage new tools aimed for one-to-one relationship between SA & clients.
  • Attend monthly call with Client Service to identify client experience quality, gather clients' feedback and support on the improvement of client satisfaction.
  • Support Retail Excellence team and daily task when needed.
  • VIC Treatment:

  • With the super vision of CRM manager, establish action plans dedicated to top clients.
  • Organize events and treatments for top clients and execute in a timely and professional manner.
  • Support VIC trip project and learn top level VIC treatment.
  • Create monthly report consolidating all the treatment and sales.
  • Omnichannel:

  • Attend monthly call with Kering Signature to identify the area of improvements in terms of client care. Excute improvement plans.
  • Job Type

    Regular

    Start Date

    Schedule

    Full time

    Organization

    BOUCHERON JAPAN LIMITED

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