We are Unlock Design, a recruitment agency based in Japan, and the job description below is an opportunity with one of our forward-thinking client companies. We aim to ensure a trustworthy and considerate experience for our candidates, emphasizing their privacy and long-term career goals. See our full promise and approach by visiting https://ud-intl.com/pledge/.

【Basic Information】

Client ID: 121000

Job ID: 2407

Position: バイリンガルエンジニア(大阪)

Location: Osaka

Salary: 3.88M - TBA JPY

Language: Business Japanese (N2 or above) + Business English

Contract type: Permanent

Who we are

私達は、技術とホスピタリティのITサービスを通して、今後も拡大し続けていくと予測されるネットワーク市場において倫理観、接客マナーを持ったインフラエンジニアの育成に力を注いでいます。

• 当社は急速に進展するグローバル展開を果たし、日本最大のITインフラSESであることを誇りに思っています。
• 厚生労働省からの名誉ある「日本ワークライフバランス賞」を受賞できたことを光栄に思います。
• 優れたITサービスに加え、エンジニア向けの有益な学びのサポートやリスク管理教育も提供しています。
• 当社の最優先事項は、本当にここで働きたいと思う人だけがチームの一員となる職場環境を育てることです。
• English here We are dedicated to training infrastructure engineers who possess both technical skills and hospitality. By providing IT services that emphasize ethics and customer service, the company is committed to growing in the ever-expanding network market.
  • Our global expansion is accelerating rapidly, and we are proud to be the largest IT infrastructure SES in Japan
  • We are honored to have received the prestigious "Japan Work-Life Balance Award" from the Ministry of Health, Labor, and Welfare.
  • In addition to our outstanding IT services, we also provide valuable learning support and risk management education for our engineers.
  • Our top priority is to cultivate a work environment where only those who truly want to be here are part of our team.

Roles and Responsibility

バイリンガルプロジェクトのお客様対応をご担当頂きます。

英語を使ったIT業務に従事したいというIT経験者の方から、バイリンガルIT業務経験者まで幅広く募集します。

職務概要:

ご経験や入社時期によりプロジェクトを決定します。日本語・英語を利用して運用系案件に携わって頂きます。

主にユーザーサポート系の運用案件で、実機に触れてサポートするプロジェクトが多いです。

プロジェクト例:

・都内の外資系某大手製薬会社でのバイリンガルヘルプデスク業務

• 主にクライアントPC、Mobile Phoneや周辺機器のサポート
• ユーザーサポートは日本語をメインに利用し、海外のエンジニアと英語で連携を取っていく。

働く魅力:

・英語力を活かした業務をご紹介可能です。

・社内でOJTを受けて頂いてからバイリンガル業務に従事頂くことも可能です。

日本マーケティング・リサーチ機構の調査で3部門No.1獲得

「挑戦できる環境が整っている企業」No.1

「人間関係が良好だと思う企業」No.1

「人間性を重視して採用する企業」No.1

第6回「ワーク・ライフ・バランス大賞」大賞受賞

「プラチナくるみん」認定

この他にも、さまざまな受賞実績あり

• English here You will be responsible for handling customer interactions for a bilingual project. We are broadly recruiting IT professionals who wish to engage in IT work using English, from those with IT experience to those with bilingual IT work experience. Job Overview:
• Depending on your experience and start date, you will be assigned to a project. You will work on operational projects using both Japanese and English. Many of the projects involve user support and hands-on support with actual devices. Example Projects:
  • Bilingual help desk work at a major foreign pharmaceutical company in Tokyo
    • Primarily supporting client PCs, mobile phones, and peripherals
    • User support will mainly be in Japanese, with coordination with overseas engineers in English
  Attractive Aspects of the Job:
  • Opportunities to utilize your English skills
  • Possibility to engage in bilingual work after receiving on-the-job training (OJT) within the company
  Ranked No. 1 in three categories in a survey by the Japan Marketing Research Organization:
  • No. 1 in "Companies with an environment where you can take on challenges"
  • No. 1 in "Companies with good interpersonal relationships"
  • No. 1 in "Companies that prioritize humanity in hiring" Winner of the 6th "Work-Life Balance Award" Grand Prize Certified "Platinum Kurumin" Numerous other awards and achievements

Minimum Requirements

・ビジネスレベルの日本語および英語対応が可能な方(電話対応、メール、ドキュメント)

・1年相当以上のITヘルプデスクやユーザーサポート以上の業務経験

・IT技術について学んでいく意欲のある方

・電話対応などコミュニケーションを取ることに抵抗がない方

・自律的に行動ができる方

• English here
  • Individuals capable of business-level communication in both Japanese and English (phone support, email, documentation)
  • More than one year of experience in IT help desk or user support roles
  • A willingness to learn about IT technologies
  • Comfortable with communication tasks such as phone support
  • Able to work autonomously

Preferred Requirements

・1年以上の英語での外資系企業サポート業務経験

・英語を活かしてIT業務に従事したいという方

・クライアントPC(Windows10)の簡単なトラブルシューティング経験

・海外チームと英語でコミュニケーションを取りながらトラブル解決をした経験

• English here
  • Over one year of experience supporting foreign companies in English
  • Individuals who wish to engage in IT work utilizing their English skills
  • Experience with basic troubleshooting of client PCs (Windows 10)
  • Experience in troubleshooting while communicating with overseas teams in English

Conditions / Benefits

Employment type: Permanent

Location: Osaka

Annual Salary: 3.88M - TBA JPY

• The estimated annual income is just a rough figure and may fluctuate during the selection process.

Allowances:

・ Full reimbursement of transportation expenses

・ Family allowances (Eligible dependents: spouse 10,000 yen, child 5,000 yen, parent 3,000 yen / applicable from the second year of employment)

・ Position-based allowances

・ Telework allowance (Partial subsidy for miscellaneous expenses / achieved based on employee feedback)

・ Long-term service award (Granted to employees at the 10-year and 20-year milestones)

Hours: 9:00 - 18:00

*Shift work may be required depending on the project.

Probation: TBA

Benefits:

・ Social insurance coverage (employment, worker's accident compensation, health, welfare pension)

・ Support for certification acquisition (company covers all examination fees upon passing)

・ Defined contribution pension (401K)

・ Smile Cooperative Society (provides various celebration bonuses for life events)

・ Childcare leave system (100% uptake rate for women)

・ Dormitory available (self-payment of 35,000 yen/month, eligible individuals only)

・ CDP system (internal recruitment system)

・ iPhone provided

・ Access to video learning apps

・ Cafeteria plan (allows discounted purchase of products from partner companies)

・ Kanto IT Software Health Insurance Association membership

・ Telework/Flexible working hours

Holidays and Leave:

・ Full two-day weekends (Saturday and Sunday)

・ Public holidays off Shift work may be required depending on the project

・ Year-end and New Year holidays (5 days)

・ Special leave for celebrations and condolences

・ Paid leave (Average days taken per employee: 11.25 days/year, uptake rate: 81%)

・ Maternity and paternity leave (Record of utilization)

・ Childcare leave (Uptake rate: 100% for women, 25% for men)*2018 data

・ Self-care leave

・ Sick leave (Available during the first six months after joining in place of paid leave)

・ Anniversary leave (Encouragement to take annual paid leave)

・ Refreshment leave (Granted to those in their 10th and 20th years of service, ranging from 5 to 6 days)

Interview Process

1. CV Screening
2. Aptitude Test
3. Interview (Multiple rounds)
4. Offer

*Interview process will be subject to change

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