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What you'll do :

Summary:

Within the Customer Services & Delivery board area, the mission of the Enterprise Cloud Services (ECS) organization is to Run Customers on Cloud, Simplify Cloud Consumption and Ensure reliability with high Customer Satisfaction. Within ECS, Partner management team is supporting partners in delivering RISE offering. Team manages the relations and the complete lifecyle of partners from strategy to support.

• The Partner Management Organization has the following priorities:
• Build and operate a world-class, efficient, and reliable organization to support our partner-delivered customers' journey toward their next-generation business
• Help SAP customers realize the innovation power of SAP HANA and the SAP Cloud on a continuous basis
• Accelerate innovations on the SAP HANA platform (SAP Business Suite powered by SAP HANA, industries, and high value apps)
• Ensure the provisioning of system landscapes, installation of applications, and performance of upgrades & migrations by partners
• Provide project management and technology consulting for all partner-delivered ECS Projects
• Act as the main interface to the customer project team to ensure effective communication

The Role:

As a Technical Project Manager of ECS PM PCoE team, he/she ensures the organizational orchestration of the partners' delivery procedures into the SAP ECS standard operations. He/She works as an interface between SAP's Customer Engagement team and the Technical Project Managers to ensure smooth operations of SAP ECS Partner managed cloud landscape and problem management to enhence the future values of SAP Enterprise Cloud Services.

As a Technical Project Manager, you are responsible for the following tasks:

• Involve in partner-delivered engagements during onboarding, from the sales-to-delivery handover to the handover to Customer Engagement.
• Become a single point of contact for the customer, being in continuous alignment with the partner and responsible for the technical project management during build phase
• You will be the escalation contact during build phase.
• You will have quality, time and budget control during build phase.
• Manage Change Requests and manage various issue during build phase.
• Become an owner of a repository for all build related tasks (project/handover templates etc.)
• Become a main contact for the creation of the complete SAP Cloud powered by SAP HANA system landscape and you understand the customer's needs.
• Your passion is the implementation and migration of different solutions and technologies including the design, configuration and operation of the perfect solution landscape with the newest technologies, products and innovations.
• Ensure the alignment with all relevant units (e.g. customer, partner, Global Partner Delivery Director, RISE Partner Operations Management, RISE Partner Center of Expertise, Enterprise Cloud Success Manager, etc.).
• Provide onsite presence for SAP as required to ensure effective project delivery.
• Support continuous improvements for all related partner delivery processes with feedback from critical customer situations.

What you bring :

Required skills:

• Demonstrate IT Project Management Competencies
• SAP BASIS skill is a prerequisite – SQL Tools, Migrations, Upgrade/Updates
• Very good understanding of SAP HANA and SAP Cloud technology topics
• Experience securing and accrediting cloud hyper-scaler hosted systems and services
• Strong experience in upgrade / migration, provider transition or global roll-out projects
• Strong track record in managing customers and/or partners
• Strong technology/solution background plus strong business acumen
• Strong intercultural business and team skills, with proven ability to effectively manage a virtual, multi-cultural/ cross-functional team
• Good overview of the SAP RISE, Cloud Offerings
• Be able to lead Quality Assurance reviews and Lessons Learned sessions (internally/externally)
• Experience as a ramp-up coach or SPoC for customer related escalations
• Actively manage project escalations
• Strong communication and presentation skills and good stakeholder management capabilities
• A team player, proactive networking attributes, results and execution focused
• Strong intercultural business and team skills, with proven ability to effectively manage a virtual, multi-cultural/ cross-functional team
• Fluent in English
• Japanese language skill at a business level or above is required

Preferred skills:

• Good overview of the SAP Enterprise Cloud Services Offerings
• Understanding of SAP Next Generation solutions and services (Analytics, BTP, Cloud, Mobility, HANA, Sybase)
• Perspective on current Cloud Hosting trends
• Be able to lead Quality Assurance reviews and Lessons Learned sessions (internally/externally)

Work experience:

• Total years of industry experience: 10 to 15 years
• Relevant Experience on customer facing, processes, de-escalations: min 4 to 6 years

#SAPECSCareers

We build breakthroughs together

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

We win with inclusion

SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: | Work Area: Information Technology | Expected Travel: 0 - 30% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.