【募集の背景 / Purpose & Scope】

The Senior On-Site Support Engineer is responsible for providing comprehensive onsite technology support and services to ensure optimal performance of all IT infrastructure and systems at assigned sites. This role involves installation, maintenance, troubleshooting, and repair of hardware and software, as well as providing excellent customer service to resolve technical issues efficiently.

【職務の内容 / Essential Job Responsibilities】
(雇入れ直後)

Onsite Support

• Provide timely and effective technical support for hardware, software, and networking issues.
• Perform routine maintenance, (For Senior position :)windows patching and upgrades on IT systems and equipment. (Computers, servers, operating systems, networks, and other technology components.)
• Install and configure computer systems, iPads, iPhones, printers, and other peripherals.
• For Senior position : Be the point of escalation.

Troubleshooting And Repair

• Diagnose and resolve technical issues with computers, servers, networks, and other technology components.
• Perform hardware repairs, replacements, and system updates as needed.
• Utilize diagnostic tools and software to identify and address system faults.

Customer Service

• Provide exceptional customer service to clients by addressing their technology concerns promptly and professionally.
• Communicate effectively with clients to understand their needs and provide appropriate solutions.
• Train and support end-users on technology usage and best practices.

Documentation And Reporting

• Maintain accurate records of all onsite activities, including service requests, incident reports, and maintenance logs.
• Document configurations, procedures, and troubleshooting steps for future reference.
• Provide regular status updates and reports to management.

Compliance And Security

• Ensure compliance with company policies, industry standards, and regulatory requirements.
• Implement and enforce security protocols to protect client data and IT infrastructure
• Continuous Improvement:
• Stay current with emerging technologies and industry trends.
• Participate in training and professional development opportunities to enhance skills and knowledge.
• Contribute to the development and implementation of best practices and process improvements.

Work As One Team

• Work together with counterparts within and between the sites to share knowledge and improve processes
• Work together with other support teams which are on-site. (e.g Lab support , AV support)
• Work together with remote teams to provide the best possible service. (e.g Infrastructure , Security)
• Be the hands and eyes for remote teams when needed. (e.g. Network , Server , Security team)

(変更の範囲)

会社内での全ての業務

【就業環境に関する要件 / Specific Physical or Environmental Requirements】

• This position is based in Toyama and will require on-site work.

【応募要件 / Qualifications】
<必須 / Required>

• Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent experience.
• 3+ years, for Senior position 5+years, of experience in a field services or similar technical support role.
• For Senior position :3+ years of experience in manufacture or research environments
• Strong knowledge of computer hardware, software, networking, and operating systems.
• Proficiency in troubleshooting and repair of IT equipment and systems.
• Excellent customer service and communication skills.
• Ability to work independently and manage multiple tasks effectively.
• Fluent in written and verbal business Japanese
• Some knowledge of pharmaceutical business and related business processes
• Some experience with IT Service Management, Service Desk, and Change Management processes
• Some work experience across multiple cultures and countries / regions is a plus
• Knowledge of ITIL and Agile
• Knowledge of ServiceNow ITSM
• Appreciation of working cultures and countries / regions
• Willingness to travel to other sites as required.

<歓迎 / Preferred>

• Certifications such as CompTIA A+, Network+, or Microsoft Certified .
• Familiarity with Microsoft products (e.g., Teams, OneDrive, M365, Server Operating systems, Azure).
• ITIL and/or Agile certifications
• For Senior position :Advanced knowledge of ServiceNow ITSM (e.g. reporting, monitoring)
• Fluent in written and verbal business English

【応募書類 / Application Documents】

和文履歴書・和文職務経歴書・英文レジュメ

Both Japanese and English Resumes are needed

【選考プロセス / Selection details】

書類選考 → 1次面接 → 最終面接

※変更の可能性もございますので、予めご了承下さい。

CV screening → First interview → Final interview

• Please be advised that there might be a change in the process.

【勤務地 / Location】

(雇入れ直後)

富山県富山市 アステラス製薬 富山技術センター

Toyama City, Toyama

※富山駅から通勤バスがございます。

(変更の範囲)

会社の定める事業場および自宅

【勤務開始日 / Start Date】

応相談

Will be decided according to the candidate's flexibility

【契約期間 / Contract Duration】

期間の定めなし

Not limited to specified period

【試用期間 / Probation Period】

試用期間原則なし

No probation period in principle

【給与 / Salary】

①基本給:当人の経歴・技術・技能等を考慮して決定

②裁量労働制の場合:裁量労働手当として職務グレードに応じて50,000~100,000円支給

③フレックスタイム制の場合:月間の所定労働時間を超えて勤務する時間に対して時間外勤務手当を支給

①Base salary: will be decided by the candidate's experience, skill and capability.

②When Discretionary Work System is applied: Discretionary work allowance will be paid.(50,000~100,000yen, based on the Grade)

③When Flextime System is applied: Overtime allowance will be paid for time worked in excess of prescribed working hours.

【昇給 / Salary Raise】

有り

【賞与 / Bonus】

有り

【諸手当 / Allowance】

住宅手当、通勤手当 等

Housing allowance, Commutation allowance, etc.

【勤務時間 / Working Hours】

8:00~17:00(月~木)、8:00~15:15(金)、定時制

8:00~17:00(Mon~Thu)、8:00~15:15(Fri)

Fixed-Time Work

【休日 / Holidays】

完全週休2日制(土曜・日曜)、祝日、5月1日、夏季、年末年始

Weekends(Sat and Sun), holidays, May 1st, summer vacation, New Year holidays

【休暇 / Vacation Leave】

年次有給休暇、育児休業制度、介護休業制度 等

Annual paid leave, childcare leave system, nursing care leave system, etc.

【福利厚生 / Welfare】

雇用保険、労災保険、厚生年金、健康保険、共済会制度、社宅制度、持株会制度、財形貯蓄制度 等

Employment Insurance, Industrial Accident Compensation Insurance, Welfare Pension Insurance, Health Insurance, Mutual Aid Association System, Company Housing System, Employee Shareholder Association System, Property Accumulation Savings System

【アステラス製薬 採用サイト/ Career web site】

https://re-

For more information about Astellas, please visit our career web site.

"We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law."