At Intrepid Travel we exist to inspire, create, share and lead the best travel experiences ever. More than 35 years later, we're proud to be a certified B Corp with hundreds of trips in over 100 countries.
The world needs more Intrepid people:
At Intrepid, we bring dreams to reality through travel - which is why we are looking for a Reservations Coordinator in Japan to perfect the details so that our customers can enjoy their trips worry-free
In this role, you'll support our Japan Reservations function with managing accurate and timely bookings for transport, accommodation and activities across all our scheduled trips. You'll also ensure the budgeted costs align and that all information is accurately recorded in the systems.
When faced with issues, you'll put on your problem-solving hat, providing feedback and insightful alternatives where appropriate. And along the way, you'll build your people skills by collaborating with colleagues across our Sales, Operations and Product teams. Above all, you'll work with the sole focus of ensuring our customers always receive the best care and service
This is a full-time permanent position, where you will work in our office in Osaka, Japan. To provide the best experience for our people, this role would operate in our office with the opportunity to work from home on occasion.
Some of the experience you'll bring may include:
- Experience and understanding in Japan's travel industry, ideally with reservations experience.
- Strong written and spoken communication skills in Japanese and English.
- Strong computer skills, including proficiency in Microsoft Office (especially Word, Excel and Outlook).
- Strong organisational skills, attention to detail and consistent error-free delivery.
- Certified Travel Supervisor qualification (総合旅行業務取扱管理者) would be highly regarded.
- Understanding of Intrepid Japan's travel style across all brands.
Our people reflect the diversity of our customers and the communities we visit:
Intrepid is made up of 71 nationalities in over 30 countries, and we recognise that diversity makes us a stronger business. We support a culture where people can be themselves and encourage applications from people of all backgrounds. Including First Nations People, LGBTQI+ people, those living with a disability, or from disadvantaged backgrounds, and all people from different ethnicities, races, and religions.
Rewarding and developing our people is important to us, some of our work perks include:
- Flexible work options, such as work-from-home options and the ability to 'work from anywhere' 4 weeks a year
- A free Intrepid trip every year, plus generous discounts for families, and close friends
- 5 extra days of leave a year for use on Intrepid trip's
- A minimum of 10 weeks paid parental leave for all parents, and other additional leave provisions.
- Access to e-learning platforms, professional development and mentor programs
- 20 hours of volunteer leave every year to use on causes most important to you
- Employee Assistance Program, a 24/7 service that offers counselling for you and your family
We are Real. Together. Ambitious. Impactful.
These are our values and to us they're more than just words, they are the pillars of our success and every day it's our people and the work they do that bring them to life.
At Intrepid ensuring diversity, equity, and inclusion is an important part of our recruitment process. If you require a reasonable accommodation to submit your application, please email with your name, location, and the accommodations you need, we will then be in touch to support your application.
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