Job Description
Business Overview
Rakuten's Ad & Media Company offers a wide range of advertising and marketing services, including digital advertising, research, and influencer marketing.

Our strength lies in our ability to provide end-to-end solutions, from marketing strategy planning and execution to effectiveness measurement and data analysis.

Specifically, we solve our clients' marketing challenges through the following businesses:

• Rakuten Marketing/LinkShare: Provides comprehensive digital marketing solutions.
• Rakuten Data Marketing: Provides marketing solutions utilizing Rakuten's big data.
• Rakuten Insight: Provides marketing research services.

This is an environment where you can work within a core organization of the Rakuten Group, leading to personal growth and career advancement.

Department Overview
Rakuten Insight, Inc. provides marketing research to clients both within and outside the Rakuten Group.

By combining the Rakuten Group's vast data assets with AI technology, we deepen our understanding of consumers through "research x data x AI" and contribute to solving our clients' business challenges. We are creating a new standard in the industry through the development and provision of AI-infused research products.

Within the Rakuten Group, expectations are rising for new data businesses that leverage our unique and vast data assets. In December 2024, we reorganized our operations to integrate Rakuten Insight, Inc., Rakuten Insight Global, Inc., and the Super Mini-Baito business, establishing a framework for creating stronger synergies in data utilization.

In January 2026, Rakuten Insight, Inc. and Rakuten Insight Global, Inc. merged, and we are now entering a phase of expansion and transformation to achieve more strategic and sustainable growth for our business, which spans eight countries, primarily in Asia (Singapore, UK, USA, Malaysia, China, South Korea, India, etc.).

We utilize data obtained from our proprietary online panel and the Rakuten Group's membership base to provide high-quality market research data to clients worldwide.

Mission of the Sales & Operation Management Group

Our goal is to optimize the core system usage environment and provide clear operational rules to maximize the work efficiency and results of sales and project managers at overseas bases.

We also support Rakuten Insight Global, Inc. business by supporting related activities.

Position
Why We Hire
Our business is always striving for the next stage, and we are now recruiting colleagues to join us in achieving this goal.

We are seeking someone who can directly or indirectly support the systems that support the activities of approximately 150 sales and project managers at our overseas bases, as well as their activities themselves.

We welcome candidates who can think backwards from the "goal" of their business or department without being bound by traditional methods and proactively implement the necessary actions.

We are looking for people who are excited about creating the future together and accelerating business growth.

Appeals / Why Join Us

System Improvement and Project Management in a Global Environment

• Through collaboration with overseas bases, you will lead the identification of system improvement requirements, progress management, and problem-solving. By collaborating with members of diverse nationalities and cultural backgrounds, you will gain work experience from a global perspective.
• By understanding, supporting, and problem-solving operational flows in global market research projects, you will improve your project management skills and promote business growth together with your colleagues.

Utilizing cutting-edge technology

• Gain practical experience in the use of AI promoted throughout the Rakuten Group and contribute to product development and business improvement.

Utilizing the Rakuten Group's abundant assets

• Collaborating with diverse departments within the Rakuten Group, you will be involved in product development with a competitive advantage not found in other companies.

Position Details
This Position Will Understand The Scope Of Project Management Execution In Research Work, And While Collaborating With Overseas And Domestic Office Staff, Will Contribute As a Member Of The Department To Achieving The Following Main Objectives

• Strengthening business growth and continuity
• Maximizing sales per employee (maximizing productivity) through support for domestic and overseas project managers and sales staff
• Improve operational efficiency and efficiency using management and distribution systems

Major Duties

• Promoting business improvement projects:

Deeply understand the operational flow of global market research projects, identify issues, and implement improvement activities.

Plan and implement business improvement measures using systems, and make specific proposals that lead to operational improvements.

• Promoting system and workflow improvements:

Work on functionality improvements, UI optimization, and error reduction.

Strengthen inter-organizational collaboration and establish efficient business processes through cross-functional workflow optimization.

• Creating and deploying operations manuals:

Create and update rules and operations manuals based on improved workflows, and promote their adoption and adoption among stakeholders.

• Collaborating with overseas offices:

Identify system improvement requirements, manage progress, and resolve issues through communication with overseas bases.

Promote operational improvements from a global perspective.

• User Support and Knowledge Sharing:

Provide user support for system usage and promote the adoption of new features and the sharing of best practices through knowledge sharing.

• Data-Based Effectiveness Measurement and Improvement:

Measure the effectiveness of system improvements using metrics, analyze the impact on per capita productivity, and establish a continuous improvement cycle.

Specific Project Example

Salesforce Implementation

Specification decision process for implementing new features in the system (including collaboration with the development department).

Work Environment
Organizational Structure

• Entire business division: Approximately 180 employees
• Sales & Operation Management Group: 4 employees
• Senior Manager (1), Members (3 employees)
• Age Range: Young employees in their early 30s are the core members (flat communication and organizational structure)

Backgrounds of Mid-Career Hires

• E-commerce and media industries
• Securities industry
• Market research industry

Mandatory Qualifications

• Practical experience in the market research industry (project management, operations, or similar)
• At least 3 years of work experience

Desired Qualifications

• Deep understanding of project management in the market research industry
• Excellent communication skills (written and verbal)
• Analytical and research skills
• Ability to independently identify problems and take action to solve them
• Ability to work collaboratively as part of a team and contribute to achieving goals
• Basic PC skills

Other Information
Additional information on Location
Futako Tamagawa Rise Office

2-21-1 Tamagawa, Setagaya-ku, Tokyo

Additional Information On English Qualification
TOEIC Score exceeding 800 (or similar level of English ability) or a University Degree earned in an English-speaking country.

Proof of qualifications will be required by the time of the job offer.

If no evidence is available to prove the qualifications denoted above, taking an IP test, organized by Rakuten, during selection process is required.

Rakuten Group, Inc. Homepage Link

• Recruitment * Employment type is detailed
• Rakuten

business #customersupport #OperationalImprovement #adandmedia