Job Description

The ideal candidate will provide IT support to our business users, primarily on-site. They will collaborate closely with our operational team to assist end-users in the business environment with existing and new technologies.

Key Responsibilities

• Deploy PCs using Airbus standard master image.
• Patch testing, validation, and deployment.
• Provide technical support for endpoint devices, including desktops, laptops, software, printers, IP phones, video conference systems, and projectors.
• Liaise with vendors for computer purchases, repairs, and maintenance.
• Maintain IT process documentation and user manuals.
• Conduct RFQs and procurements for IT-related purchases.
• Update IT asset and inventory records in the ServiceNow portal.
• Support problem management and change requests.

Secondary Responsibilities

• Collaborate with Infrastructure & Platform, Security, Application, Governance, and HOF teams for project activities.

General Requirements

• Comply with Airbus ethics and compliance policies.
• Adhere to Airbus export control plans.

Personal Qualities

• Strong analytical and problem-solving skills.
• Independence, patience, and a willingness to learn.
• Excellent interpersonal and communication skills.
• A self-motivated, proactive individual with a service mindset.
• Ability to manage multiple priorities.
• Good teamwork and attention to detail.

Professional Requirements

• Degree or diploma in Information Technology or equivalent.
• Minimum 2 years of relevant experience.
• Understanding of ITIL and ITSM processes.
• Familiarity with Google Workspace, Microsoft products, and Office network environments.
• Knowledge of Active Directory and IT Service Management ticketing tools.

This role requires awareness of potential compliance risks and a commitment to act with integrity, as the foundation for our success, reputation, and sustainable growth.

Estimated Salary: ¥5,000,000