Kunigami, Okinawa Hilton

デューティマネージャーはホテル運営の中心的な役割を担い、ゲストの滞在を快適かつ円滑にするための多岐にわたる業務を担います。ホテルの顔とも言える存在であり、ゲストにとってホテル滞在の質を左右する重要なポジション。

ゲスト対応: チェックイン・アウトの手続き、ゲストからの質問やリクエストへの対応、クレーム処理(解決、管理、記録)などゲストケアを最優先に。 ロビーやその他のエリアを巡回し、ゲストの要望に対応。

マネジメント業務: チームメンバーのシフトや勤怠管理、教育研修など、フロントオフィスチームを率いるリーダーとしての役割。顧客満足度レポートを確認し、改善策へのアクションを実行。緊急時の安全手順等を把握し実行。

ホテル全体の運営: 各部門と連携し、業務がスムーズに進むよう調整。客室管理や売上の把握など、運営に関わる重要業務も担当。

What will I be doing?

A Duty Manager must perform the following tasks to the highest standards:

  • Occupy the hotel lobby and other public areas, particularly at busy times and engage guests in conversation and provide general assistance.
  • Manage, record, and resolve promptly all Guest complaints
  • Coordinate the services and special facilities provided to long-stay Guests
  • Stay current with all hotel products, services, policies and emergency procedures
  • Monitor Guest satisfaction reports and implement actions to improve results
  • Handle, record and follow through with management issues or emergencies that arise
  • Conduct any Health and Safety procedures, if required, including fire walks, food safety investigations, etc.

高いホスピタリティスキル、語学力、マネジメント能力が求められます。

  • フロントオフィスでの管理経験
  • 安全およびセキュリティ手順に関する十分な知識
  • 優れたリーダーシップスキルと卓越したコミュニケーションスキル
  • 卓越したレベルのゲストサービスを提供することへの情熱
  • 流暢な日本語・英語力
  • A passion for delivering exceptional levels of guest service
  • Previous supervisory experience in Front Office within the hotel.
  • Fluent Japanese and English skill
  • Excellent leadership skills and exceptional communication skills
  • Good knowledge of Safety and Security procedures

Work Locations
Hilton Okinawa Sesoko Resort

Schedule
Full-time

Brand
Hilton Hotels & Resorts

Job
Guest Services, Operations, and Front Office



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