デューティマネージャーはホテル運営の中心的な役割を担い、ゲストの滞在を快適かつ円滑にするための多岐にわたる業務を担います。ホテルの顔とも言える存在であり、ゲストにとってホテル滞在の質を左右する重要なポジション。
ゲスト対応: チェックイン・アウトの手続き、ゲストからの質問やリクエストへの対応、クレーム処理(解決、管理、記録)などゲストケアを最優先に。 ロビーやその他のエリアを巡回し、ゲストの要望に対応。
マネジメント業務: チームメンバーのシフトや勤怠管理、教育研修など、フロントオフィスチームを率いるリーダーとしての役割。顧客満足度レポートを確認し、改善策へのアクションを実行。緊急時の安全手順等を把握し実行。
ホテル全体の運営: 各部門と連携し、業務がスムーズに進むよう調整。客室管理や売上の把握など、運営に関わる重要業務も担当。
What will I be doing?
A Duty Manager must perform the following tasks to the highest standards:
- Occupy the hotel lobby and other public areas, particularly at busy times and engage guests in conversation and provide general assistance.
- Manage, record, and resolve promptly all Guest complaints
- Coordinate the services and special facilities provided to long-stay Guests
- Stay current with all hotel products, services, policies and emergency procedures
- Monitor Guest satisfaction reports and implement actions to improve results
- Handle, record and follow through with management issues or emergencies that arise
- Conduct any Health and Safety procedures, if required, including fire walks, food safety investigations, etc.
高いホスピタリティスキル、語学力、マネジメント能力が求められます。
- フロントオフィスでの管理経験
- 安全およびセキュリティ手順に関する十分な知識
- 優れたリーダーシップスキルと卓越したコミュニケーションスキル
- 卓越したレベルのゲストサービスを提供することへの情熱
- 流暢な日本語・英語力
- A passion for delivering exceptional levels of guest service
- Previous supervisory experience in Front Office within the hotel.
- Fluent Japanese and English skill
- Excellent leadership skills and exceptional communication skills
- Good knowledge of Safety and Security procedures
Work Locations
Hilton Okinawa Sesoko Resort
Schedule
Full-time
Brand
Hilton Hotels & Resorts
Job
Guest Services, Operations, and Front Office
-
Kunigami, Okinawa HiltonA Duty Manager must perform various tasks to ensure guest satisfaction at Hilton Okinawa Sesoko Resort. · ...
-
Kunigami, Okinawa HiltonThe Food & Beverage Manager has the key responsibility of ensuring that all Food & Beverage outlets Conference and Banqueting operations are managed as successful independent profit centers ensuring maximum guest satisfaction and consistency in line with Hilton International stan ...
-
Kunigami, Okinawa Hilton ￥3,000,000 - ￥4,500,000 per yearAssistant Front Office Manager in maximizing room revenues and sales in the department and providing a high level of customer service. · ...
-
Kunigami, Okinawa Hilton+The Housekeeping Supervisor will be responsible for managing the housekeeping team and ensuring that all guest rooms and public areas are cleaned to the highest standards. · ...
-
Kunigami SedgwickSedgwick invites you to grow your career with us and experience our caring culture while enjoying work-life balance. · ...
-
Kunigami BioMarin Pharmaceutical Inc. ￥4,000,000 - ￥6,000,000 per year+ Process Validation Associate · + Who We Are: BioMarin is a global biotechnology company that relentlessly pursues bold science to translate genetic discoveries into new medicines that advance the future of human health. · + About Technical Operations: BioMarin's Technical Opera ...
-
Kunigami Irish College of GPs+Job Title:+ · Assistant Scheme Director · Reporting to: · Scheme Director or nominee · The Irish College of GPs is the professional body for general practice in Ireland. · ...
-
Kunigami BioMarin Pharmaceutical Inc. ￥2,500,000 - ￥4,800,000 per year+Jobsummary: BioMarin'sTechnicalOperationsgroupiscustomingourdrugsforuseincilinicaltrialsandforscalingproductionofthose drugsforthecommercialmarket.TheMaintenancePlannerscheduleralsoresponsibleforschedulingandplanningalloffmaintenanceactivitiesonsiteatBioMarinShanbally.Maintenanc ...
-
Senior Buyer
1ヶ月前
Kunigami BioMarin Pharmaceutical Inc. ￥4,250,000 - ￥5,750,000 per yearBioMarin's Technical Operations group is responsible for creating our drugs for use in clinical trials and scaling production of those drugs for commercial markets. · The primary role of Senior Buyeris to play a lead role in coordinating activities related (but not limited) to pl ...
-
Kunigami Irish Wheelchair Association (IWA) €33,993 - €51,931We would like to invite applications for this full-time position as Sports Programme Officer with responsibility for Boccia. · Develop, coordinate promote advocate sport recreational opportunities people physical disability enabling participation every level — grassroots elite pe ...
-
Nago-Shi, Okinawa, Japan Marriott Hotels Resorts+Job summary · Responsible for the successful functioning of the department. · +QualificationsHigh school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. · +SkillsMaintaining Guest Services and Front Desk Goals · ...
-
Nago-Shi, Okinawa, Japan Marriott Hotels ResortsEnsure staff is working together as a team to ensure optimum service and that guest needs are met. · ...
-
AAV/ACV Installer
4週間前
Nago Skylla EngineeringAssist the FSRs in repair and maintenance, inspection and duties as directed. · ...
-
Nago-Shi, Okinawa, Japan Marriott Hotels ResortsServe food courses and alcoholic beverages to guests. · ...
-
Nago-Shi, Okinawa, Japan Marriott Hotels ResortsThe Front Desk Manager assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. · * Maintaining Guest Services and Front Desk Goals* Supporting Management of Front Desk Team* Ensuring Exceptional Customer Service* Managing P ...
-
Nago, Okinawa The Ritz-Carlton Hotel Company, L.L.C.+ Ensure staff is working together as a team to ensure optimum service and that guest needs are met. · + Inspect grooming and attire of staff, and rectify any deficiencies. · + Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equ ...
-
Nago, Okinawa The Ritz-Carlton Hotel Company, L.L.C. ￥2,500,000 - ￥3,800,000 per yearThe role of a Food&Beverage Assistant Manager at The Ritz-Carlton Okinawa involves ensuring staff works together as a team to provide optimum service. The manager inspects grooming and attire of staff, · and rectifies any deficiencies. They complete opening and closing duties inc ...
-
Nago, Okinawa The Ritz-Carlton Hotel Company, L.L.C.The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories we believe that everyone succeeds when they are empowere ...
-
Nago-Shi, Okinawa, Japan Marriott Hotels ResortsPrepare and cook food according to recipes quality presentation standards food prep checklists prepare ingredients for cooking portioning chopping storing food before use safely appropriately use baking measuring tools equipment appliances prepare baked foods follow ensure compli ...
-
Nago, Okinawa The Ritz-Carlton Hotel Company, L.L.C.Serve food courses and alcoholic beverages to guests. Set tables according to type of event and service standards. Answer questions on menu selections. · ...
-
Nago, Okinawa The Ritz-Carlton Hotel Company, L.L.C.Serve food courses and alcoholic beverages to guests. Set tables according to type of event and service standards. · Serve food courses and alcoholic beverages to guests. · Set tables according to type of event and service standards. · ...
