Responsibilities
Team Introduction
CSMs are the trusted advisors for our customers to help build solutions to achieve business objectives, provide guidance on best practices with enablement, be the advocate for the customer, and help customers boost creativity and engagement with our Team Productivity Suite (Lark). The Lark Customer Success team's vision is to enable every customer to achieve maximum value from their investment in Lark suite by creating a culture of trust with right interaction/engagement and at the right time.
As a project intern, you will have the opportunity to engage in impactful short-term projects that provide you with a glimpse of professional real-world experience. You will gain practical skills through on-the-job learning in a fast-paced work environment and develop a deeper understanding of your career interests.
Applications will be reviewed on a rolling basis - we encourage you to apply early.
Successful candidates must be able to commit to at least 3 months long internship period.
With the support of our full-time employees, you will actually perform the following tasks:
- Support to increase clients' usage rate of Lark
- Create materials that are easy to understand for clients explaining to them how to use Lark
- Support to improve UX for Japanese clients
- Share any incorrect translations, system bugs, etc., with the development team and help resolve clients' issues
- User training
- Explain to clients how to use Lark
- Build up simple applications
- Build simple applications and write manuals for users to improve their work efficiency
Qualifications
Minimum Qualification(s)
- Interested in Cloud tools
- Good at problem-solving
- Great communication skills
Preferred Qualification(s)
- Prior internship experience in the SaaS industry
- Hands-on internship experience in customer success or client-facing roles
If you have any questions, please reach out to us at apac-
Job Information
About Lark
Lark is the next-generation collaborative tools that boost organizations' efficiency, creativity, and engagement by integrating Messenger, Docs, Calendar, Video calls, Emails, and more into one easy-to-use app.
Why Join ByteDance
Inspiring creativity is at the core of ByteDance's mission. Our innovative products are built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life - a mission we work towards every day.
As ByteDancers, we strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our Company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
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