Workplace Technician

6日前

Minato City 8003 Warner Bros. Japan LLC Full time

Who We Are...

When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the bringing our characters to life, the bringing them to your living rooms and the creating what's next...

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

POSITION SUMMARY

The Workplace Tech works either remotely or onsite or at one of the Workplace Tech Bars resolving client issues, supporting the core workplace IT equipment and productivity software.

The role is responsible for a wide variety of support and activities. These include providing support for end user mobile and PC, Operating Systems (OS) and hardware, virtual and physical desktop environments, desktop applications and other standard enterprise solutions. In addition, the technician acts as a subject matter expert on enterprise technologies.

JOB RESPONSIBILITY

Responsible for providing support to users and executives

Includes

  • Software and stem fault diagnosis, analysis and fix
  • Taking responsibility for stock used and following the correct procedures regarding CMDB stock management
  • Use of Service Now ticketing system
  • Building new machines within the time scales provided by the Team Lead, provisioning devices
  • Installing additional applications on the new equipment
  • Proactively keeping customers updated
  • Working alongside management and engineering teams on planning project work
  • Meeting room/AV support
  • Telephony support
  • Executive support
  • Provides support to AV and VC equipment in meeting rooms and spaces
  • Proactive meeting room checks
  • Meeting room "how to" support

    • Desktop Support

  • Provides technical support by performing installation, repair, and preventative maintenance of desktop software and hardware
  • Installs, configures and deploys desktop hardware and software, including virtual environments
  • Supports day-to-day operational and support activities of the desktop computing, desktop, laptop, workstations and workplace support services
  • Troubleshoots desktop software and hardware failures and identifies related network problems
  • Coordinates end user installations, configurations and deployment of desktop software/hardware and other standard enterprise end user technology products
  • Provides on-call support as required
  • Provides physical onsite "smart hands" support to infrastructure teams for maintenance tasks or incident support
  • Provides executive support

    • QUALIFICATIONS: KNOWLEDGE, EXPERIENCE, SKILLS

    Education, Certifications and Licenses

  • Bachelor's degree in Information Technology or related field, or equivalent work experience
  • Preferred:

    • A+ certification

    ITIL V3 Foundation-

    MCSA/MCSE

    Apple Certified Mac Technician (ACMT)

    Experience

  • Min 5-7 years
  • Significant experience in a technical support role performing installation, repair, and preventative maintenance of infrastructure technology, or equivalent combination of education and work experience
  • Experience training, mentoring or supervising junior staff members

    • Specialized Knowledge

  • Microsoft Office Suite 365
  • Demonstrated knowledge pertaining to mobile devices, telephony, laptops, workstations, desktops, virtual and physical environments and other workplace technology
  • Extensive experience related to problem resolution
  • Ability to analyze existing operations to improve and grow the Client Technologies operating environment

    • Skills

  • Strong written and verbal communication skills
  • Strong team player
  • Excellent Customer Services
  • Proven analytical and problem-solving abilities
  • Ability to effectively prioritize and execute tasks in a high-pressure environment
  • Strong documentation skills and keen attention to detail

    • How We Get Things Done...

    This last bit is probably the most important Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

    Championing Inclusion at WBD

    Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.

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