Customer Support Engineer

1週間前

Imari 3010 K-T LTD Japan Full time

Description

Will support and responsible of ADE products

Primarily responsible for customer service activities associated with modifying, troubleshooting, diagnosing and repairing of highly complex capital equipment at customer sites

Evaluates, analyzes, diagnoses and troubleshoots technical equipment problems via telephone or at customer site

Assures operational quality of system equipment. Coordinates actions with customers to minimize down time.

Prepares fields service reports on customer support activity and provides documentation to other supporting functions on re-occurring problems

Assists other field service engineers as appropriate

Contribute to the Capturing, Re-use, Collaboration, and Improvement of knowledge using available systems

Minimum Qualifications

Analytical skills

Ability to understand and troubleshoot problems in software and electronics, optics, mechanical, electro-mechanical and electro-optical systems

Develops capabilities in use of all available diagnostic resources. Develops and demonstrates technical proficiency in all aspects of assigned equipment set

Experience or knowledge of semiconductor manufacturing process is preferred

Team performer

Strong interpersonal/communication skills in understanding customer needs

Ability to work under pressure and stringent timelines since failure of company equipment may shut down customer manufacturing area

Requires good troubleshooting skills and must be proficient in working on electromechanical equipment within a cleanroom environment.

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