職務目的(Job Purpose)

• お客さま、代理店、社内の事務プロセスを最適化する。
• オペレーション部門管下組織の品質向上・業務効率化および業務遂行管理を行う。

職責(Job Responsibilities)

• お客さま、代理店、営業店の声を積極的に取り入れ、プロセスの最適化、効率化を図る。
• 代理店・営業店の対応品質向上施策、業務量の削減施策を実行する。
• バックオフィス業務の改善により、業務量削減を実行する。
• 営業部支店、本社関連部門、およびステークホルダーを含む対外折衝を担う。

主要な関係先(Key Relationships)

内部関係先(AIG組織内)

• オペレーション部門(事務統括部、コンタクトセンター統括部など)
• IT部門
• Distributions部門
• 商品部門

外部関係先(AIG組織外)

• 外部委託業者

必要とされるスキル・経験(Required Skills and Experiences)

最終学歴

• 学士号または同等レベルの学位

スキル/知識/能力/資格/免許

【スキル】ExcelなどのPCスキル

【能力】

・物事を論理的に考えることができる

・課題の原因を的確に判断し、改善策や解決策を導き出せる

【性格/気質】

・チームで協力して業務を行うことができる

・チャレンジ精神がある

業務経験

• 事務業務経験、事務の企画やプロセス設計等の経験があれば尚可

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world's most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of belonging

We're committed to creating a culture that truly respects and celebrates each other's talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG's greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

Functional Area:

OP - OperationsEstimated Travel Percentage (%): Up to 25%Relocation Provided: YesAIG General Insurance Company, Ltd.

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