What's the Role?

To be an entrepreneurial business partner contributing to the development and implementation of global repair standards in service areas, ensuring repair competence, and actively managing the repair lifecycle.

Who is Hilti?

Hilti is at the forefront of innovation, improving productivity, safety, and sustainability in the global construction industry and beyond. We prioritize building strong customer relationships to create solutions that pave the way for a better future. Our 120 locations globally foster pride, a sense of belonging, and encourage personal and career growth.

What Does the Role Involve?

Repair Standards, Competence & Lifecycle

• Drive the implementation of repair standards and ensure targets (COGS, time, quality) alignment with global goals
• Monitor repair standards and define actions with internal and external stakeholders
• Deliver repair trainings for defined product groups and ensure sustainable repair competence management in the service area
• Prepare for new product launches including rolling forecasts, training, toolings, setup, and spare parts
• Coordinate EWS & Q-sensing regionally in collaboration with BU quality and OAE
• Implement repair modifications in the service area in coordination with the local Tool Service Centre (TSC) team and OAE
• Coordinate repair phase-out within the SA and OAS
• Ensure maintenance equipment plans for all TSCs in SA adhere to global standards (measuring maintenance plans, testing equipment calibration)

Regional Roadmap & Project Management

• Contribute to defining and locally executing the regional roadmap aligned with SA, TSC & OAE
• Execute selected projects from the regional roadmaps
• Qualify and consolidate feedback from TSCs to OAE on technical repair topics
• Collect and provide regional input to design services throughout the lifecycle
• Responsible for coordinating and implementing workplace set-ups according to global standards (toolings, methods), and LEAN methods in the region
• Establish strong collaboration within the service area leadership & OAE team to build a high-performing global team community

We're honored to be recognized in the Great Places to Work 2023 as one of the top workplaces globally.

What Do We Offer?

If you show us what you're capable of, we'll offer you various opportunities to explore different roles within the business – work internationally, experience diverse job functions, and tackle various markets. It's a fantastic way to discover where your ambitions align and pursue the thrilling career you aspire to have.

What You Need:

• Bachelor's degree or higher in Engineering or a related field of study
• Minimum of 5 years of relevant professional experience in a technical setting, preferably within an international/multicultural environment
• Customer-oriented mindset with a solid understanding of service operations, showcasing a track record of operational excellence and continual improvement
• Fluency in English required; proficiency in Mandarin/Japanese/Korean/Cantonese would be a bonus

Why You Should Apply:

If you have a dynamic and ambitious personality and are keen to work in a high-performing team, this opportunity is for you. Your conceptual and analytical approach, paired with exceptional communication, networking skills, and the ability to influence business partners, would enable you to successfully manage key projects across different stakeholders, leaving a lasting impact within Hilti and our Global Tool Service Community. If you're seeking a new challenge to enhance your professional development and sharpen your entrepreneurial spirit, we're eager to receive your application.

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