Additional Information

Job Number

Job CategorySales & Marketing

LocationJW Marriott Hotel Nara, 1-1-1 Sanjo-oji, Nara City, Nara, Japan,

ScheduleFull Time

Located Remotely?N

Position Type Non-Management

POSITION SUMMARY

The position assists the Manager in executing meetings and events and driving the implementation of the brand service strategy and brand initiatives. It works to meet customer needs at meetings and events and assists in growing event revenues. The position handles issues and conflicts that may arise during meetings or events. The position conducts daily walk-throughs of the banquet floor to drive client satisfaction and maintain quality standards.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the event management, food and beverage, sales and marketing, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the event management, food and beverage, sales and marketing, or related professional area.

CORE WORK ACTIVITIES

Assisting in Managing Meetings and Special Events Operations

• Researches and analyzes new products, pricing and services of competition.

• Reviews scheduled events and troubleshoot potential challenges/conflicts.

• Assists in coordinating all groups that will impact property operations.

• Assists in overseeing cleaning and maintenance of meeting space and corresponding heart of the house areas.

• Assists in overseeing furniture and equipment maintenance and that inventory levels are kept in accordance to corporate guidelines.

• Assists in the execution of brand service initiatives in event management areas.

• Conducts daily walk-through of banquet floor to drive client satisfaction and maintain quality standards.

Assisting in Budgets and Finances

• Develops working relationships with outside vendors and establishes prices and service agreements to enhance the event experience and to increase additional revenue opportunities for the property.

• Assists in creating the annual banquet budget.

Driving Exceptional Customer Service

• Creates an atmosphere in all event management operations areas that meets or exceeds guest expectations.

• Consult with customers in order to determine objectives and requirements for events such as meetings, conferences, and conventions.

MANAGEMENT COMPETENCIES

Leadership

• Professional Demeanor - Exhibiting behavioral styles that convey confidence and command respect from others; making a good

first impression and representing the company in alignment with its values.

• Problem Solving and Decision Making - Identifying and understanding issues, problems, and opportunities; obtaining and

comparing information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems,

and choose a course of action.

• Adaptability - Maintaining performance level under pressure or when experiencing changes or challenges in the workplace.

Managing Execution

• Driving for Results - Setting high standards of performance for self and/or others; assuming responsibility for work objectives;

initiating, focusing, and monitoring the efforts of self and/or others toward the accomplishment goals; proactively taking action and

going beyond what is required

• Building and Contributing to Teams - Leading and participating as a member of a team to move toward the completion of common

goals while fostering cohesion and collaboration among team members.

Building Relationships

• Coworker Relationships - Interacting with others in a way that builds openness, trust, and confidence in the pursuit of

organizational goals and lasting relationships.

• Customer Relationships - Developing and sustaining relationships based on an understanding of customer needs and actions

consistent with company values.

• Fostering Inclusion - Supporting employees with diverse styles, abilities, motivations, and/or cultural perspectives; leveraging personal differences to achieve objectives; and promoting a work environment where all employees are given the opportunity to contribute to their full potential.

Generating Talent and Organizational Capability

• Talent Management - Providing guidance and feedback to help individuals develop and strengthen skills and abilities needed to

accomplish work objectives.

Learning and Applying Professional Expertise

• Technical Acumen - Understanding and utilizing professional skills and knowledge in a specific functional area to conduct and

manage everyday business operations and generate innovative solutions to approach function-specific work challenges

o Event Planning - The ability to connect with customers, detail events, upsell products and services, manage multiple

customers at a given time, be detailed orientated, understand and have a working knowledge of catering and event

management systems.

o Food Production and Presentation - Knowledge of techniques and equipment for preparing and presenting food

products (both plant and animal) for consumption, including storage/handling techniques and sanitation standards.

Willingness to adhere to internal company standards.

o General Event Management - The ability to have a working knowledge, understanding of polices, procedures and

standards of the event management department to include, event planning, event operations and event technology for

different types of events.

o Banquets - Have a working knowledge of service standards, procedures and techniques for executing banquet event

orders to include banquet /meeting room set up and strike, banquet design, and banquet beverage set-up and controls.

o Event Services - Have a working knowledge of standards and procedures for proper meeting room and table set-ups,

various meeting room and table configurations and the set-up of staging and dance flooring.

• Basic Competencies - Fundamental competencies required for accomplishing basic work activities.

o Basic Computer Skills - Using basic computer hardware and software (e.g., personal computers, word processing

software, Internet browsers, etc.).

o Mathematical Reasoning - The ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one

to solve work-related issues.

o Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and

sentences.

o Reading Comprehension - Understanding written sentences and paragraphs in work related documents.

o Writing - Communicating effectively in writing as appropriate for the needs of the audience.

PREFERRED QUALIFICATIONS

Education: High school diploma or GED equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.