Working with Us
Challenging. Meaningful. Life-changing. Those aren't words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department.

From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it.

You'll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams rich in diversity.

Take your career farther than you thought possible.
The primary duty of the Specialist, Scheduling and Cell Logistics is to execute dayto-day operations (>= 95% of time).

Participation in projects and working groups is a growth opportunity as operations permit, considering performance and alignment with development plan.

Duties/Responsibilities

• Act as initial and primary scheduling point of contact for apheresis centers
• Create and maintain patient schedules in coordination with apheresis

centers, manufacturing sites, treatment sites, and third-party logistics

• Monitor collection, delivery, transportation, and manufacturing activities
• Troubleshoot and develop plans of action for issues throughout the patient

journey

• Ensure a positive endtoend customer experience
• Execute escalations and exception processes such as product returns,

product replacements, and out of spec product

• Input and maintain transactional data related to patient schedules within

BMS's scheduling system

• Train treatment sites on patient scheduling processes as assigned
• Document feedback from customers and partners as received
• Create and maintain master data in account management system
• Actively participate in tactical and other meetings as assigned
• Facilitate daily operations activities and meetings including shift turnover on

rotating basis

• Provide realtime scheduling portal support to external users
• Monitor and triage requests and issues within the case management system
• Lead meetings with clinical and commercial matrix teams as assigned
• Comply with applicable SOPs, work practices, and other documentation
• Establish and maintain a trusted relationship with BMS commercial matrix

team, clinical partners, and treatment sites as assigned

• Accountable for individual performance
• Execute project tasks as assigned
• Execute working groups tasks as assigned

Reporting Relationship
This position reports to Sr. Manager, APAC Scheduling and Cell Logistics.

Qualifications

• Specific Knowledge, Skills, Abilities:

・Highly self-motivated, self-aware, and professional
・ Able to work independently and in groups
・ Flexible in responding to quickly changing business needs
・ Exceptional customer service orientation
・Skilled at managing tense situations and de-escalation
・ Eager to work with teams from other regions and cultures
・Able to share workspace for independent and collaborative work
・Strong sense of ownership and accountability
・Fluent reading, speaking, and writing skills required in English andJapanese

• Education/Experience/ Licenses/Certifications:

・Bachelor's degree or 3 years of work experience
・Work experience in customer service, call center operations, patient services/navigator, account management, logistics, or supply chain preferred

• Travel:

・Travel is possible and will not exceed 10%. International travel will not exceed once per year.

仕事内容

ポジション概要:
スペシャリスト、スケジューリング、およびセルロジスティクスは、BMSの臨床および商用自家細胞免疫療法製品の製造のための患者の治療スケジュールのスケジューリングと監視を担当します。これらは、患者のスケジューリングのためのBMS細胞療法治療センターの主要な連絡先として機能し、輸送、製造、流通、および管理に関連するリアルタイムの運用上の問題を解決します。


義務/
責任:
スペシャリスト、スケジューリング、およびセルロジスティクスの主な任務は、日常業務を実行することです(>= 時間の95%)。プロジェクトやワーキンググループへの参加は、パフォーマンスと開発計画との整合性を考慮して、運用が許す限り成長の機会です。
- フェレーシスセンター、治療施設、製造現場、宅配便業者、およびその他のパートナーの初期および主要なスケジューリング連絡先として機能する
- アフェレーシスセンター、製造現場、治療現場、およびサードパーティのロジスティクスと連携して、患者のスケジュールを作成および維持します
- 荷、配送、輸送、製造活動の監視
- 患者の旅全体を通して問題に対するトラブルシューティングと行動計画の作成
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