About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About the location:

Occupying the top floors of a landmark 39-floor tower, Four Seasons Hotel Tokyo at Otemachi seamlessly blends modern high-style design with classical Japanese elements. From tasteful event venues to dynamic dining and drinking spaces, the Hotel offers a unique experience that is distinctively Four Seasons. The Hotel boasts a prime location above Otemachi Station in Tokyo's prominent financial district, right next to the Imperial Palace. The SPA is a tranquil sky-high sanctuary, complete with water features: vitality pools, mist chairs, and traditional Japanese ofuro baths. Dining options range from est, a Michelin-starred contemporary French restaurant, to PIGNETO, which serves authentic Italian cuisine with an al fresco terrace. VIRTÙ, listed on Asia's 50 Best Bars, is an immersive concept bar that harmoniously blends the drinking cultures of two iconic capitals, Paris and Tokyo. THE LOUNGE is the perfect spot for anything from an impromptu business meeting to a glamorous afternoon tea, all enhanced by stunning views of the Imperial Palace Gardens and the breathtaking Tokyo skyline.

About the role

We are seeking a responsive and empathetic Guest Services Representative to join our team. This individual will be responsible for responding to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons' policies.

Key Responsibilities:

• Ability to understand and have full knowledge of Hotel Information (Hotel information, Four Seasons information).
• Maintain a harmonious and professional relationship with co-workers, supervisors and all departments.
• Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests.
• Developing guest connection and gain feedback from the guest regarding their overall stay or specific issue in particular then actively seeking solution to resolve the problem

Requirements:

• Knowledge of computer equipment and Microsoft Office Software, Opera and other technology required based on Four Seasons requirement.
• Flexible schedule in order to accomplish all major responsibilities and tasks.
• Written and verbal communication skills to prepare and deliver reports.
• Ability to read, write and speak English and Japanese and other foreign language are preferable.

What We Offer:

• Competitive Salary, wages, and a comprehensive benefits package.
• Excellent Training and Development opportunities.
• Complimentary Accommodation at other Four Seasons Hotels and Resort.
• 50% F&B outlet discount for other Four Seasons Hotel in Japan.
• Complimentary Employee Meals.
• Social insurance.
• Define contribution benefit.
• Yearly health checks up.

Schedule & Hours:

• 40 working hours per week.
• 10 days off every month except February (9 days).

---