The role aims to enhance service quality and customer satisfaction across all APC Japan products. 

It involves delivering professional installation services in the field, alongside providing training and work instructions to service partners.

What will you do:

• Installation of APC products at customer sites (network monitoring configuration, server software installation, etc.)
• Post-installation functional testing of APC products (alert notification verification, automatic shutdown operation confirmation)
• Providing customers with briefings on basic product operation and troubleshooting procedures
• Technical support for partner companies, including creation of technical documentation, delivery of training, operational management, and continuous improvement of work quality
• Preparation of internal technical documentation, procedure manuals, and various reports
• Handling customer requests, inquiries, and complaints
• Conducting product evaluations and providing feedback to the manufacturing department

What's in it for you:

• You will begin your career as an engineer engaged in fieldwork. As you gain experience, you will gradually progress to a senior engineer role, taking on more complex projects. This position also involves overseeing Japanese engineers.
• Beyond this, potential career paths include moving into a managerial role or becoming a senior engineer who supports engineers in other countries.

Who will you report to:

Feild Service Team Manager

What will make you successful:

Essential Requirements

• Experience in network integration
• Experience working directly with customers
• Experience in troubleshooting and resolving issues
• Information Technology Engineer Examination (Fundamental Information Technology Engineer)

While the certification itself is not mandatory, equivalent knowledge is required

Preferred Qualifications

• Information Technology Engineer Examination (Applied Information Technology Engineer) certification
• Cisco Certified Network Associate (CCNA), Cisco Certified Network Professional (CCNP), or equivalent certifications
• Experience in network maintenance and management
• Knowledge of and hands-on experience with information and communications technology (ICT), AI, IoT, and information security

Let us learn about you Apply today.

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IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

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€36 billion global revenue

+13% organic growth

employees in 100+ countries

1 on the Global 100 World's most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

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