Customer Service Representative

6日前

Ōta Momentive Full time

Job Title:

Customer Service Representative

Summary:

Position Summary:

Responsible for providing best in class / excellent customer service for external customers and business partners (distribution) by utilizing excellent, in-depth business knowledge; Products knowledge and Order to Cash process- Closely collaborating with ad hoc departments: SI OP; Logistics; Quality as examples – non exhaustive list .
Acting as the extended arm of the business (commercial), playing key role as profitability drive by providing proactive support to sales and customers in perspective of ensuring execution and meeting (exceeding) Customer's expectations/ satisfaction.

Responsibilities Include:

Tasks and responsibilities of the position:

Order to Cash

Efficiently process Order-to-Cash activities from Contract Management to Order Management through order confirmation; ad-hoc invoicing till delivery at customer site – all order types & customers. For example,

  • Keep clients informed proactively about order status and take appropriate actions to maximize Momentive ability to Serve.
  • Act as the front-line business role (aside commercials) for all inquiries related to products, services, and supply chain to ensure full satisfaction of customers on products, services, and features.
  • Analyze data from SAP reports to identify open issues and take actions.
  • Act as the interface communication flow between Sales, Demand Planners, logistic services, and all other support departments such as Product Stewardship; Trade Compliance, and Quality.
  • Receives, enters, handles customers non-conformance / claims, and ensure proper feedback is provided.
  • Build sustainable relationship of trust through open and pro-active communication.
  • Solve routine problems for customers of limited scope and complexity following established policies and procedures.
  • Follow specific, detailed instructions and directions from customers to meet customer request.

    • Qualifications:

    The following are required for the role

    Basic Qualifications:

  • Customer focused mindset with the ability to develop business relationships with internal / external customers and suppliers.
  • Fluent English and Japanese are required.
  • Ability to handle multiple requests and demands on time, prioritize workload depending on needs of customer and business for on-time completion of each request.
  • Display strong business acumen enabling to take initiative and ownership of difficult customer situations.
  • Inspires top performance in others by example of work ethic and job performance with proven ability to successfully coach others.
  • Ability to maintain composure under stress, a sense of urgency with excellent organizational skills.
  • Have leadership potential to lead team members and organize cross-functional activities/projects to drive improvement as long-term requirements.
  • Interested / passionate about Supply Chain topics in Chemical Industry / Solid organization and time management skills; Motivated to succeed, flexible in approach, able to work under pressure, and consistently deliver the required performance; Positive attitude: ability to work well in a team.

    • Preferred Qualifications:

  • Experience in chemical industry.
  • Experience in ERP SAP.

    • Development Needs:

  • This position will be planned for a 2-year-development-program with job rotation or hybrid role within supply chain cross-functions (customer service/logistics/planning/procurement);
  • Business knowledge - on the job learning and experiences offering opportunity to develop supply chain knowledge and understanding of the business.
  • Operational excellence - play critical role in day-to-day operation and develop to have ability to drive improvement on process through activities or projects to achieve operational excellence in supply chain organization.
  • Leadership skill – develop ability to lead/manage people and build up network across our business and cross-functions in Japan; Involve in variety of tasks and being the pipeline to senior level or leaders per business request.

    • What We Offer:

    At Momentive, we value your well-being and offer competitive total rewards and development programs. Our inclusive culture fosters a strong sense of belonging and provides diverse career opportunities to help you unleash your full potential. Together, through innovative problem-solving and collaboration, we strive to create sustainable solutions that make a meaningful impact.Join our Momentive team to open a bright future. #BePartoftheSolution

    About Us:

    Momentive is a premier global advanced materials company with a cutting-edge focus on silicones and specialty products. We deliver solutions designed to help propel our customer's products forward—products that have a profound impact on all aspects of life, around the clock and from living rooms to outer space. With every innovation, Momentive creates a more sustainable future. Our vast product portfolio is made up of advanced silicones and specialty solutions that play an essential role in driving performance across a multitude of industries, including agriculture, automotive, aerospace, electronics, energy, healthcare, personal care, consumer products, building and construction, and more.

    Momentive believes a diverse workforce empowers our people, strengthens our business, and contributes to a sustainable world. We are proud to be an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any characteristic protected by law.

    To be considered for this position candidates are required tosubmit an application for employment and be of legal working age as defined by local law. An offer may be conditioned upon the successful completion of pre-employment conditions, as applicable, and subject to applicable laws and regulations.

    Note to third parties: Momentive is not seeking or accepting any unsolicited assistance from search and selection firms or employment agencies at this time.

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