Japan エーザイ

【職務内容】

・日本リージョンのITサービス管理:サービスデスク運用整備と管理、SMO(Service Management Office)スタッフ業務、ITSMツールの保守・運用
・グローバルITSMツール導入プロジェクトへの参画
・グローバル標準プロセスの整備と稼働後の運用推進

【求人の魅力】

・ITサービス品質向上への貢献:日本リージョンのITサービスを改善し、ユーザー体験や業務効率を直接向上させる役割を担える
・ITSMツール・プロセスの習得:ServiceNow(もしくはJIRA JSM)などのITSMツールの運用・保守に携わり、ITILベースのプロセス設計・改善スキルを磨ける
・キャリアの幅を広げるポジション:運用だけでなく、プロジェクト参画・標準化推進・ガバナンスなど幅広い業務を経験できる
・グローバル連携の経験:世界規模のITSM標準プロセスやツール導入に参画でき、グローバルチームとの協働を通じて国際的な視野を広げられる

【必須要件】

・ITサービス管理の基礎知識(ITILなど)
・ITSMツール(例:ServiceNow)の運用・管理経験
・日本語/英語でのコミュニケーション能力(グローバル連携必須)

【希望要件】

・プロジェクトマネジメント経験(特にIT導入プロジェクト)
・サービスデスク運用改善の経験
・データ分析・レポーティングスキル(KPI、SLA管理)
・グローバル標準プロセスの理解とローカライズ対応力

【求める人財像】

・新しい経験獲得を求めるなどチャレンジ精神が旺盛な方(グローバル、プロジェクト)
・課題解決志向で改善提案ができる方
・自律的に学び、最新ITトレンドをキャッチアップできる方

【組織構成】

グローバルデジタル業務改革本部(IT) 日本・EAGSリージョン:
約90名(中途入社比率約60%)
日本・EAGSリージョン傘下にビジネス業務改革ユニット、プラットフォーム変革ユニット、情報セキュリティユニット、ユーザーエンゲージメントユニットの4ユニット構成です。

月平均:20時間 繁忙期:40時間




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