Job Description – Product Marketing Manager, OC JP

Position Overview:
We are seeking a highly motivated and skilled Product and Project Manager to lead and support various initiatives aimed at enhancing the seller and buyer experience. This role involves overseeing key projects, managing partnerships, and ensuring seamless integration and support for third-party providers (3PP). The ideal candidate will possess strong project management capabilities, technical expertise, and a proactive approach to market research and brand representation.

Key Responsibilities:

Product Management:

• Manage, monitor, and drive progress on critical projects addressing escalated issues from Japanese teams, including returns management, seller portal enhancements, website optimization, batch outbound/inbound automation, and overall improvements in the seller/buyer journey.
• Collaborate closely with OC HQ and international teams to align on goals and deliver results.
• Provide issue resolution support by investigating and troubleshooting EF system challenges, facilitating essential support to Customer Service (CS) and Business Development Managers (BDM).
• Support CS in customer-centric development initiatives and lead continuous improvement projects.
• Partner with the Business Development (BD) and Key Account Management (KAM) teams to optimize and streamline seller onboarding processes.

3PP Project Management:

• Strengthen collaboration and service exchange with key partners, including eBay partner management and other potential 3PPs.
• Develop and expand integrations, either independently or through third-party platforms.
• Address and resolve issues related to 3PP integrations, ensuring smooth onboarding for sellers and providing support to BDM/KAM teams.

Market Research & Benchmarking:

• Assist in the prioritization and strategic planning of brand awareness and company representation at high-potential events, trade fairs, and within professional networks.
• Conduct thorough competitor analysis to inform strategic decision-making and enhance the company's market positioning in alignment with eBay standards.
• Provide product development insights based on local e-commerce market trends to inform Warehouse Management System (WMS) enhancements and align them with market requirements.

Local Marketing & Branding:

• Create compelling and informative product marketing content, including seller manuals and educational videos to support seller onboarding and success.
• Develop and execute targeted local marketing plans to attract and generate leads.
• Ensure effective implementation of marketing strategies to maximize brand visibility and impact within the local market.

Qualifications:

• Bachelor's degree in IT, Computer Science, or a related field.
• Proven work experience in e-commerce, logistics, or product marketing.
• Proficiency in web services, SQL, API, and log analysis, with the ability to troubleshoot complex software issues.
• Exceptional written and verbal communication skills.

Key Competencies:

• Strong project management and multitasking abilities.
• Problem-solving mindset with a customer-focused approach.
• Ability to work collaboratively with cross-functional teams and partners.
• Proactive attitude towards continuous learning and improvement.
• Japanese (local or professional) & English (Fluently)

This position is ideal for an individual with a solid technical background and a passion for driving product and process enhancements in a fast-paced e-commerce environment. If you are an innovative thinker with a strategic approach, we encourage you to apply.