About The Role
The Delivery CX team leads cross-functional projects that improve efficiency, service quality, and operational performance, with a core focus on creating a great customer support experience across North Asia and Sri Lanka.
The candidate will help drive high-impact initiatives and influence how we organize work, track progress on priorities, and strengthen team engagement.
What You'll Do
- Lead and support strategic initiatives within CommOps Delivery for North Asia and Sri Lanka, driving cross-functional alignment and measurable business impact.
- Own program management end-to-end from intake to delivery. Including scoping, milestone setting, progress tracking, and ensuring clear accountability across stakeholders.
- Develop and maintain reporting cadences and dashboards to monitor key business KPIs, ensuring data accuracy, actionable insights, and timely communication.
- Identify, prioritize, and operationalize innovation opportunities that enhance cost efficiency, service quality, and operational performance.
- Champion team culture, partnering with the leadership team to plan and execute team-building events and engagement activities.
What You'll Need
- Analytical Decision-Making: Translate complex data into clear, actionable insights.
- Strategic Project Ownership: Proven experience managing and delivering multiple large-scale initiatives simultaneously.
- Structured Work Approach: Maintains strong organization, attention to detail, and reliable execution with proven experience.
- Clear Communication Skills: Conveys information effectively; strong storytelling is a plus.
Preferred Qualifications
- Executive-Ready Presentation Skills: Creates polished slides and recommendations, presenting effectively to senior leaders.
- Broad AI Tool Familiarity: Understands a wide range of AI technologies and practical applications.
- Customer Experience Expertise: Applies CX principles and methods to improve products, services, and processes.
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Roppongi, Tokyo Uber ¥500,000 - ¥1,000,000 per yearThe Delivery CX team leads cross-functional projects that improve efficiency, service quality, and operational performance. · The candidate will help drive high-impact initiatives and influence how we organize work, · track progress on priorities, and strengthen team engagement. ...
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