Roppongi, Tokyo Uber

About The Role
The Delivery CX team leads cross-functional projects that improve efficiency, service quality, and operational performance, with a core focus on creating a great customer support experience across North Asia and Sri Lanka.

The candidate will help drive high-impact initiatives and influence how we organize work, track progress on priorities, and strengthen team engagement.

What You'll Do

  • Lead and support strategic initiatives within CommOps Delivery for North Asia and Sri Lanka, driving cross-functional alignment and measurable business impact.
  • Own program management end-to-end from intake to delivery. Including scoping, milestone setting, progress tracking, and ensuring clear accountability across stakeholders.
  • Develop and maintain reporting cadences and dashboards to monitor key business KPIs, ensuring data accuracy, actionable insights, and timely communication.
  • Identify, prioritize, and operationalize innovation opportunities that enhance cost efficiency, service quality, and operational performance.
  • Champion team culture, partnering with the leadership team to plan and execute team-building events and engagement activities.

What You'll Need

  • Analytical Decision-Making: Translate complex data into clear, actionable insights.
  • Strategic Project Ownership: Proven experience managing and delivering multiple large-scale initiatives simultaneously.
  • Structured Work Approach: Maintains strong organization, attention to detail, and reliable execution with proven experience.
  • Clear Communication Skills: Conveys information effectively; strong storytelling is a plus.

Preferred Qualifications

  • Executive-Ready Presentation Skills: Creates polished slides and recommendations, presenting effectively to senior leaders.
  • Broad AI Tool Familiarity: Understands a wide range of AI technologies and practical applications.
  • Customer Experience Expertise: Applies CX principles and methods to improve products, services, and processes.


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