JP Customer Quality Manager

で見つかりました。 Talent JP C2 - 1週間前

Hiroshima ASML Full time

Description

Manage Customer Quality Notifications:

  • Local intake & filtering
  • Manage proper follow-up through GQ CF Customer Quality Care team
  • Manage timely and good quality closure of CQN with customer, including preventive actions.

    • Setup and maintain Customer Quality Dashboard:

  • Align with Customer on Customer Quality Indicators
  • Secure buy-in from ASML Headquarters in case required
  • Drive quality performance to agreed targets

    • Manage Customer audits

  • Align with Customer on audit agenda
  • Work with GQ Audit team on follow-up

    • Assess and improve local processes

  • Assist local management by proposing process improvements and participate in deployment of new and improved processes
  • Assist local management by initiating, driving and tracking of improvements on the execution of critical processes
  • Assist in driving resolution of structural quality issues within our corporate programs, e.g. DOA, DOI, Known issue update.
  • Translate ASML Quality roadmap to Korea customer Quality roadmap
  • Be the voice of the Customer on Quality towards ASML Korea organization and to ASML Headquarter.
  • Be the Quality Ambassador for ASML Korea.

    • Education

  • Bachelor / Master degree in the relevant field is a plus.

    • Experience


    • Above 10 years experience in the semiconductor business. (preferred)


    • Experience in Professional Field Service Operations.


    • Experience in Quality management systems and methodologies within a high tech business to business environment.

    Personal Skills

  • Business acumen to escalate critical quality issues for correction and manage known issues for prevention
  • Good communication skill, fluent spoken and written English is a must
  • Excellent coordination capability to manage the simultaneous issues from different customer sites
  • Proven competence to turn cross-sectoral conflicts to commonly beneficial solutions internally or externally
  • Strong customer oriented attitude and customer interfacing skills
  • Able to analyze and draw conclusions from data or report information
  • Strong communication and influencing skills enabling the motivation of team spirit overcoming fixed culture
  • Track record in process improvement/optimization
  • Analytical thinking skills
  • Leadership and change management skills
  • Be able to act as a quality role model for embedding quality in our daily operations
  • Team player, one team one goa

    • ■労働条件
    ・雇用形態:正社員(試用期間3か月)

    ・想定年収

    想定年収: 11,700,000~
    想定月給: 810,000~

    ※上記は基本級+賞与の金額。別途残業手当
    ※給与改定、賞与:有(年1回 3月)

    広島
    業務上の必要により以下に入社後就業場所の変更を行うことがあります。
    三重、熊本、岩手、長崎、大分、北海道

    ・勤務時間
    所定労働時間は7時間30分(休憩1時間)とし、区分に応じて以下の3通りが選択可能です。
    8:30〜17:00、9:00〜17:30、9:30〜18:000

    ・所定時間外労働:有

    ・社会保険
    健康保険、厚生年金、労災保険、雇用保険

    ・受動喫煙防止措置の状況:屋内禁煙

    Diversity and inclusion

    ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

    Need to know more about applying for a job at ASML? Read our .

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