OsakaのMid level IT Support Engineer【Foreign based Pharmaceutical Client】Umeda, Osakaジョブ

Mid level IT Support Engineer【Foreign based Pharmaceutical Client】Umeda, Osaka

2ヶ月前

Osaka Computacenter Japan K.K.

We are hiring an IT support engineer who has 2year experience, will be supporting foreign based client onsite.

Initial clarification of incidents and incident reporting
Troubleshooting according to standard troubleshooting procedures and escalation to relevant next level support parties. These support parties may
Under minimal supervision, provide IS level 1 / 2 technical support to the end user community.
Work along with Global Service Desk for Issue escalation.
Troubleshoots and resolves hardware, software and user problems as they arise. Manages incidents (tickets) from beginning to end. Participates in the resolution of chronic problems and/or other technical projects as assigned.
Install new, dispose old, expands existing and configures operating systems (Windows, IOS), software applications (Microsoft Office), utilities and service packs based on end user needs.
Perform software and hardware upgrades, routine maintenance, and monitoring. This include both client, server and network equipment.
Tests new software operating systems, upgrades and applications prior to implementing into production
May train users in use of equipment and software.
May participate in projects as a project team member.
Update Remedy in a timely manner.