Job Title:
Manager, Market Delivery
Overview:
Overview
Customer Delivery team is accountable for the functional relationship of our customers and leads the deployment of MasterCard products and services in the Japan market, holding direct accountability for the customer experience
We are looking for talents who are aligned with the expertise to provide strategic support in managing the functional relationship with our customers and oversee successful delivery of projects within Japan Division's customer delivery organization.
As a Market Delivery Manager, your responsibilities includes:
- Preparing and conducting Quarterly Operational Review for the key accounts.
- Continuously stay in control of all the mandatory trainings.
- Preparing and delivering monthly announcements and workshops as a team.
- Documenting processes and identify areas of improvement.
- Participating in Internal Workstreams and drive Mastercard Initiatives.
- Functional and technical relationship management for the assigned accounts
- Analyze, Identify and drive improvements for customers operational performance and profitability through reviews and continuous customer engagement.
- Actively participate in strategic planning and administration
- Serve as the Functional escalation point for the customers
- Execute the training and delivery of MasterCard products, implementations and releases
- Recommend and implement business or process improvements; recognizing global perspectives
- Identify customers business needs, participate as solution consultants.
- Continuous learning of new products and align with the division and company goals.
- Managing projects between customer and internal stakeholders
- Own initial scoping discussion with the customers and ensure smooth handover to Customer Implementation Team.
- Work collaboratively with Customer Implementations Team
- Provide proactive support to customers in the event of production issues.
- Making a good relationship with customers.
- Preferably with 8 years of relevant implementation experience in payments, banking or fintech companies.
- A great team player with the hunger to learn new knowledge and the ability to adapt and prioritize tasks with a sense of urgency.
- Previous experience in the credit card industry or mobile or e-commerce or EMV or contactless technology is preferred.
- Ability to quickly grasp technical concepts, apply them to business needs and discuss them with both business and technical partners
- Excellent learning agility, multitasker, intellectual curiosity and comfort with ambiguity
- Ability to analyze business needs and develop a course of action that effectively integrates technical and business components to yield quantifiable results for MasterCard Worldwide and our client(s)
- Build and maintain strong, positive working relationships at all functional levels internally and externally.
- Project/Program/Product Management
- Good written and verbal communication skills with an attention to detail
- University Degree preferred
- Experience in Customer Success/Account Management desirable.
- Comfortable interacting with all levels of management and working in a cross-functional / matrix environment both internally and externally.
- Ability to work in Japanese AND English bilingual environment
- Working knowledge of MS OfficeTo find US Salary Ranges, visit People Place. Under the Compensation tab, select "Salary Structures." Within the text of "Salary Structures," click on the link "salary structures 2025," through which you will be able to access the salary ranges for each Mastercard job family. For more information regarding US benefits, visit People Place and review the Benefits tab and the Time Off & Leave tab.
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