POSITION SUMMARY

Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare, distribute, and communicate changes in room assignments. Communicate issues to next shift. Complete required paperwork.

KEY RESPONSIBILITIES

• Inspect guest rooms, public areas, and pool to ensure quality standards
• Run sold room reports, verify room status, and determine discrepant rooms
• Prioritize room cleaning and update status of departing guest rooms
• Assist Housekeeping management in managing daily activities
• Act as a liaison to coordinate efforts of Housekeeping, Engineering, Front Office, and Laundry
• Document and resolve issues with discrepant rooms with the Front Desk
• Prepare, distribute, and communicate changes in room assignments
• Communicate issues to next shift
• Complete required paperwork

ASSISTANT HOUSEKEEPING MANAGER RESPONSIBILITIES

• Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees
• Follow all company and safety and security policies and procedures
• Report any maintenance problems, safety hazards, accidents, or injuries
• Complete safety training and certifications
• Ensure uniform and personal appearance are clean and professional
• Maintain confidentiality of proprietary information
• Protect company assets
• Welcome and acknowledge all guests according to company standards
• Anticipate and address guests' service needs
• Assist individuals with disabilities
• Thank guests with genuine appreciation
• Speak with others using clear and professional language
• Develop and maintain positive working relationships with others
• Listen and respond appropriately to the concerns of other employees
• Ensure adherence to quality expectations and standards

PHYSICAL DEMANDS

• Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance
• Move, lift, carry, and place objects weighing more than 55 pounds with assistance
• Pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping
• Stand, sit, kneel, or walk for an extended period across an entire work shift
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination
• Enter and locate work-related information using computers and/or point of sale systems
• Read and visually verify information in a variety of formats

QUALIFICATIONS

• Education: High school diploma or equivalent
• Related Work Experience: At least 1 year of related work experience
• Supervisory Experience: At least 1 year of supervisory experience
• License or Certification: None

MARriott International is an equal opportunity employer

We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture

We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law