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PURPOSE AND OBJECTIVES

Cash Collections overarching objective is to strive for positive customer experience resulting in high customer satisfaction and accelerated cash in-flow. We aim to timely collect billed invoices to ensure stable cash inflow and avoid accounts receivables (AR) aging. To do so, we closely collaborate with internal and external stakeholders to align and follow-up on invoices and customer payments, while striving for standardization and automation.

EXPECTATIONS AND TASKS

1. Core Accounts Receivable & Closing Activities

• Support overall cash collection efforts to increase cash flow and meet team KPIs.

  
  

• Coordinate and support the offsite delivery of paper-based documents for the Japan market.

  
  

• Execute monthly closing activities, including payment clearance, support collector for EHF risk report preparation, and accounting posts for the Japan and Korea markets.

  
  

• Manage the end-to-end lifecycle of dispute and IT tickets, from creation and tracking to resolution.

  
  

• Ensure the accuracy of financial records through the proper and timely execution of all assigned tasks.

  
  

2. Collections & Stakeholder Support:

• Act as a key support partner for front-line Cash Collectors by assisting in the clarification and resolution of internal and external escalations related to open invoices.

  
  

• Assist the Market Unit (MU) collections team by communicating and executing defined process steps to ensure effective AR management.

  
  

• Proactively collaborate with cross-functional teams and stakeholders to drive process alignment and improvements.

  
  

EDUCATION AND QUALIFICATIONS/SKILLS AND COMPETENCIES

• Bachelor's degree in Finance, Accounting, Business Administration, or a related field.

  
  

• 1-3+ years of experience in Accounts Receivable, Collections, or a related finance/accounting role within a corporate or shared services environment.

  
  

• Fluent written and Japanese and business English( Korea is a plus)

  
  

• Strong understanding of the Order-to-Cash (O2C) cycle.

  
  

• Excellent analytical skills and proficiency in preparing reports (MS Excel).

  
  

• Strong communication and interpersonal skills, with a proven ability to manage stakeholders and collaborate across functions.

  
  

• High level of accuracy and attention to detail.

  
  

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

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Requisition ID: | Work Area: Finance | Expected Travel: 0 - 10% | Career Status: Graduate | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid