JOB SUMMARY
Participates in developing and implementing programs that will increase tour flow from marketing channels. Evaluates programs for generating tours and implements solutions to enhance programs and tour flow. Builds and maintains relationships with other marketing teams and Sales management and coordinates to address any problems. Manages the day-to-day activities of individual contributors, vendors, and Tokyo telemarketing team. This includes being the onsite liaison with the assigned contact person from the outsourced call centre operations and managing this relationship to ensure the vendor meets service delivery expectations. Participates in the performance management, coaching, and selection of the Call Center Telemarketing workforce.
JOB-SPECIFIC TASKS
Developing and Executing Marketing Strategy
Managing Tour Flow and Guest Experience
Developing Programs for Generating Traffic Flow/Business
Maintaining, Analyzing, and Communicating Key Reports
Managing Relationships External to Marketing
Managing and Developing the Sales & Marketing Workforce
Contributing to the Management of the Enterprise
COMPETENCIESLeadership
Managing Execution
Generating Organizational Talent and Capability
Learning and Applying Personal Expertise
CANDIDATE PROFILE Education and Experience
Required Qualifications
Successful Candidates Will Be Willing to:
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