Equinix is the world's digital infrastructure company, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.
A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.
Joining our operations team means being at the center of everything – maintaining and evolving critical infrastructure that powers the digital world and delivers real impact for our customers, communities and society.
You'll find belonging, purpose, and a team that welcomes you—because when you feel valued, you're empowered to do your best work.
Job SummaryApplies acquired job skills to work on tasks that are semi-routine in nature. Focus is on semi-routine tasks within standard operating procedures. Supports the overall team.
Responsibilities
Queue Management / Reporting
Reviews work order requests in the queue and responds to semi-routine work orders by adhering to commitment times
Escalates and expedites orders to appropriate teams upon standard operating procedures; supervision needed on the escalation of non-standard procedure escalation requests
Ensures adherence to commit times within standard operating procedures
Maintains detailed written records of all work activity
Updates local asset databases and other systems
Installations
Rack and stack semi-routine customer equipment tickets
Supports intra-cage infrastructure installations by following the standard operating procedures of semi-routine customer installs, which may include: fiber trays, ladder racks, customer equipment and cabinets; semi-basic cage installs for mesh and overhead cable trays; and, performs tape changes and standard operating back-up changes
Cross-Connect
Supports semi-routine data center standard operating cross-connect work order requests (installs, terminations, modifications, and testing)
Ensures the standard operating procedures are followed on cable management of:
coax, fiber, twisted pair copper, and semi-routine intra-building cross connects
Learns to install 'across' connect circuits (switched, multiplexed, etc.), under supervision
Testing / Troubleshooting
Supports semi-routine standard operating testing and standard operating installations of customer assets
Supports standard operating procedures of layer 1 cross-connect certification testing
May learn non-standard operating testing, such as: layer 2 and layer 3 testing, under supervision
Stakeholder Partnership
Supports the operations and security personnel team for breaks or other activities, when necessary
Supports standard operating procedural tasks provides back-up assistance to team members when necessary
Customer Management
Supports customer satisfaction with timely adherence to following semi-routine execution order requirements
Delivers a high level of service and an excellent customer experience when interfacing with customers
Provides support with time expectations on new deployments and existing alterations, by following standard operating procedure guidelines
Supports customers on-site by through access control and escorting services
Projects
Supports fulfillment of projects that follow standard operating procedures; if projects deviate from standard procedures, then works under supervision
Supports vendors on projects
Supports physical customer audits
Training
Completes all assigned training in a timely manner
May provide support to new hires
Qualifications
Typically requires a high school diploma and 1-2 years of equivalent work experience
Translated Version
【職務内容】
データセンターにて、主に以下の業務に携わっていただきます。
■光ファイバーの配線・撤去、および各種ファイバーテスト(FLUKE、JSDU、OTDR使用)
■サーバーやスイッチ等のIT機器の設置・撤去・パーツ交換
■通信ケーブルや機器のトラブルシューティングおよび保守対応
■お客様荷物の受取り、管理
■お客様の入館対応 (日本語・英語)
■電話対応(社内外、日本語・英語)
■備品管理、入館申請管理など、データセンター内の運用管理業務
■障害対応
■ベンダーマネジメント(工事の発注管理、スケジュール管理、施工管理)
■書類作成等の事務的作業
※未経験でも3か月ほどの研修で、1人立ちできます。
【必須条件】#未経験可
■日本語での社内外とのコミュニケーションスキル
日本語能力試験「JLPT」 N1を取得、又は同等に日本語ができる方
■ビジネスでの英語使用経験 ※英語に抵抗がない方、取り組む意欲がある方も可。
■IT業界でのビジネス経験(ヘルプデスク、インフラ運用等)
【優遇・歓迎条件】
■サポートセンターでのオペレーション業務経験がある方
■営業・接客経験をお持ちの方で、ITにキャリアチェンジしたい方 待遇
【勤務時間】
■シフト勤務 (日勤と夜勤両方あり)
日勤:8:00~20:30
夜勤:20:00~8:30 (夜勤は月6~8回程度)
【休日休暇】
■月16回のシフト勤務
■年次有給休暇(初年度最大12日)
■病気休暇
■ネクストステージチャレンジ休暇(3年、5年、10年) 他
【給与】 前職の年収、経験を考慮し、ご相談の上決定させて頂きます。
【待遇・福利厚生】
■給与改定年1回
■賞与年1回
■従業員自社株式割引購入権制度
■各種社会保険完備(雇用、労災、健保、厚生年金)
■資格取得支援制度
■公認クラブ活動支援制度
■メンタルヘルスカウンセリング
■慶弔見舞金(結婚祝金、出産祝金、弔慰金等) 他
【勤務地】大阪市内自社データセンター
※雇用は、「エクイニクス・ジャパン・エンタープライズ株式会社」となります。
◇「エクイニクス」について エクイニクスは、情報化社会が成長し繁栄していくための環境の提供を目指して
1998年に設立され、世界各地5大陸44都市で世界No.1のデータセンターと
インターコネクション(相互接続)を展開するグローバルカンパニーです。
日本では、東京10拠点、大阪1拠点でデータセンター事業をコアとして、
お客様のITインフラ構築、運営を支える様々なサービスを展開しています。
インターコネクション(相互接続)によってお客様やパートナー企業同士が
相互につながり、エコシステムが生まれ、新たなビジネスチャンスをもたらしています。
エコシステムは日々広がり続けています。 情報が原動力となる世界で常に新しい分野を切り拓き拡張を続ける中、
当社は業界で最高の人材を見つける決意を新たにしています。
わくわくするペースの速い環境において、ビジョンを持ち業界をリードする会社で
働くことに情熱をお持ちの方は、ぜひ当社のチームにご参加ください。
エクイニクス・ジャパンの詳しい情報は、 をご参照ください。
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.
If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
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