We are Unlock Design, a recruitment agency based in Japan, and the job description below is an opportunity with one of our forward-thinking client companies. We aim to ensure a trustworthy and considerate experience for our candidates, emphasizing their privacy and long-term career goals. See our full promise and approach by visiting https://ud-intl.com/pledge/.

【Basic Information】

Client ID: 176000

Job ID: 2081

Position: SREエンジニア

Location: Tokyo

Salary: 4M - 8M JPY

Language: Japanese(N1 or equivalent)

Contract type: Permanent

Who We Are

私たちはコミュニケーションをテーマにBtoBのクラウドサービスを開発・提供する大阪発のベンチャー企業です。

主軸事業の自社製品「R」は現在、導入社数は5,000社を超え右肩上がりで増加しています。 けれども、母数400万社を基にした導入率はまだたったの0.1%。 残りの99.9%のお客様は、まだ日々の問い合わせに悩みを抱えているはず。

コミュニケーションはすべての企業で不可欠なもの。 企業によって、人によって、そして時代によって、コミュニケーションの課題は絶えません。 だから自社製品Rの対象となるお客様は国内400万社のすべての企業。 「R」を通して問い合わせの課題を解消し、自分たちが本当にやりたい仕事に注力できる。 そんな社会の実現を私たちは本気で目指しています。

【事業内容】

• クラウドサービスの開発・提供
• ひとり一人のお客様と向き合えるコミュニケーションプラットホーム「R」の開発と提供
• English We are a venture company based in Osaka, developing and providing B2B cloud services with a focus on "communication." Our core business, our product R has already been adopted by over 5,000 companies and continues to grow steadily. However, with a potential base of 4 million companies, the current adoption rate is still only 0.1%. This means that 99.9% of potential customers are likely still struggling with their daily inquiries. Communication is essential for every company, and the challenges of communication vary by company, individual, and era. That's why the potential customer base for product R is all 4 million companies in Japan. We aim to solve inquiry-related issues through product "R" allowing businesses to focus on the work they truly want to do. We are genuinely committed to realizing this vision. Business Overview:
  • Development and provision of cloud services
  • Development and provision of the communication platform "R" designed to engage with each customer on a personal level

Roles and Responsibility

"R" の根幹を支えるSREエンジニアとしてインフラ基盤の構築や運用などの開発実務など、インフラ領域における幅広い業務をお任せします。

• AWSを使ったインフラ基盤の設計、実装、運用
• Terraform によるIaC化
• コンテナ環境を使ったサービスの設計、構築、改善
• オブザーバビリティを使ったSLI/SLO/エラーバジェットの設計、運用
• トランザクション数やデータ量の増加にともなうパフォーマンス最適化
• 外部攻撃に対する予防的、発見的な機構の整備、脆弱性対応
• サーバレスによる簡易的なプログラミング
• CI/CDの構築・運用改善
• 開発チームの業務効率化、トイルの撲滅

その他、採用・技術調査など、サービスやチームをより良くするために必要なことも行っていきます。

募集背景

導入社数の急増に伴いユースケースや要望も多様化しており、今まで以上に素早いプロダクトの強化や新規プロダクトの開発が求められています。

SRE領域はCTOが担ってきましたが、プロダクトも拡大し二人目の専任のSREが必要となっており、"R"を進化させるためのAWS運用や・チーム作りなどゼロからお任せします。ぜひ一緒にプロダクトをグロースさせていきましょう今後SREチームを支えるスペシャリスト候補となる方を募集します。

• English As an SRE (Site Reliability Engineer) who supports the core of "R", you will be entrusted with a wide range of infrastructure-related tasks, such as building and operating infrastructure platforms and other development tasks.
  • Designing, implementing, and operating infrastructure platforms using AWS
  • Implementing Infrastructure as Code (IaC) using Terraform
  • Designing, building, and improving services using container environments
  • Designing and operating SLI/SLO/error budgets using observability tools
  • Performance optimization as transaction volumes and data increase
  • Establishing preventive and detective mechanisms for external attacks and addressing vulnerabilities
  • Simple programming using serverless architecture
  • Building and improving CI/CD pipelines
  • Improving the efficiency of the development team and eliminating toil
  • Other activities necessary to improve the service and team, including hiring and technical research
  Hiring Background With the rapid increase in the number of companies adopting our product, use cases and requests are becoming more diverse, and there is an increasing need for faster product enhancement and the development of new products. The SRE responsibilities have so far been handled by the CTO, but as the product grows, we now need a second dedicated SRE. You will be entrusted with everything from AWS operations to building the team from scratch to help evolve "R". We are looking for a specialist candidate who will support the future of the SRE team. Lets grow the product together

Minimum Requirements

• AWSを活用したサービスの設計・構築及び運用経験
• Webサービスの設計及び運用の経験
• コンテナ技術の利用経験
• English
  • Experience in designing, building, and operating services using AWS
  • Experience in designing and operating web services
  • Experience using container technologies

Preferred Requirements

• SaaS Webアプリケーションの構築経験
• 設計からリリースまでの一連の経験
• IaC (Terraform, AWS CDK, Ansible)の導入・運用経験
• NoSQL DBの導入・運用経験
• 業務系システムのインフラ構築経験(SIer出身歓迎)
• プログラミング経験
• English
  • Experience in building SaaS web applications
  • End-to-end experience from design to release
  • Experience implementing and operating IaC (Terraform, AWS CDK, Ansible)
  • Experience in implementing and operating NoSQL databases
  • Experience in infrastructure construction for business systems (SIer background welcomed)
  • Programming experience

Who You Are

• 時間短縮や効率化の仕組みづくりをするのが好きな方
• 主担当業務以外でも協力して対応していくチームワークを大切にできる方
• 積極的に新しい知識や情報を吸収し、発信するのが好きな方
• チャレンジ精神に溢れ、自身の仕事の可能性・領域を広げていきたい方
• English
  • Someone who enjoys creating systems for time-saving and efficiency improvements
  • Someone who values teamwork and is willing to collaborate on tasks outside of their primary responsibilities
  • Someone who actively enjoys acquiring and sharing new knowledge and information
  • Someone with a strong spirit of challenge, eager to expand the scope and potential of their work

Conditions / Benefits

Employment system: Permanent

Location: Shinjuku-ku, Tokyo

*Recruitment is also conducted in Osaka.

Annual Salary: 4M ~ 8M JPY

*Based on experience, ability, and previous work experience

Hours: 9:00 AM - 6:00 PM

• Differential working hours are possible after the probationary period.
• Remote work is possible once a week.

Holidays and Leave :

Annual holidays: 125 days

• Two days off per week (Saturday and Sunday)
• Public holidays
• Year-end and New Year holidays
• Summer vacation
• Paid annual leave
  • Paid leave can be used in hourly increments

Probation: 3 months

Benefits:

• Various social insurances
• Employee stock ownership plan
• Transportation allowance (up to ¥45,000/month)
• Subsidies for seminars, workshops, and conference participation fees
• Reimbursement for the purchase of display stands, keyboards, and mice
• Reimbursement for book purchases
• Condolence and celebration allowances
• Long-term service recognition system
• Internal recruitment system

[Insurance]

Employment insurance, Worker's accident compensation insurance, Health insurance, Welfare pension insurance

Interview Process

1. CV Screening
2. 1st Interview
3. Final Interview
4. Offer

This process is subject to change.