Requirements
- English: Fluent
- Japanese: Fluent
- Must currently reside in Japan
Description
• Greeting and making cards for members at the counter
• Respond promptly to incoming calls and emails, address inquiries and provide accurate information to members.
• Explain membership application procedures and benefits to prospective members.
• Guide members through the application process for Temporary Visiting Family, Adult Family, Domestic Helper, and Bona Fide membership, resignations, and membership conversions.
• Provide support in organizing monthly interview receptions and new member orientations.
• Input all received applications in the membership database system, update member information accurately and in a timely manner.
• Provide administrative support including office inventory management, document scanning and filing, web account maintenance.
• Any ad-hoc duties to support supervisor or manager
• カウンターでの会員への挨拶やメンバーシップカード作成
• 電話やメールでの問い合わせに迅速に対応し、会員に正確な情報を提供
• 入会希望者に入会申込手続きと特典を説明
• 既存会員の各申請手続き(ex. テンポラリービジティングファミリー、アダルトファミリー、国内アシスタント、正規
会員, 退会, 会員登録変更)
• 毎月の面接レセプションと新会員オリエンテーションの開催をサポート業務
• 会員データベースシステムにすべての入会申込書を入力し、会員情報を正確かつタイムリーに更新する
• オフィスの在庫管理、書類のスキャンとファイリング、ウェブアカウントのメンテナンスなど、事務的なサポート
• 上司やマネージャーをサポートするための臨時業務
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