Company Overview
Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment.
IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments.
Barron's has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology.
Interactive Brokers Japan Pte. Ltd. is expanding its Application Service Group (ASG) within the New Accounts Department at our Japan location. We are searching for candidates with prior experience in the financial services industry, extraordinary attention to detail, and strong communication skills. The client service department liaises with Interactive Brokers' retail and Institutional clients.
The IBJ ASG is accountable for providing high-quality client service to our sophisticated retail clients, HNWIs, financial advisors, hedge fund operators, corporates, and other broker-dealers. We aim to facilitate client onboarding by providing account opening guidance while building and maintaining long-term client relationships as we expand our global service offerings. As part of the ASG, the successful candidate will be the first and most important impression new clients have of Interactive Brokers.
Responsibilities
- Correspond to inquiries and concerns externally with retail and institutional clients via in-person meetings, telephone, e-mail and online messaging, internally to sales representatives and Client service representatives;
- Research and resolve a wide variety of client questions and/or issues on the account opening process;
- Multitask with a strong emphasis on AML and KYC knowledge while dealing with incoming client queries;
- Learn all aspects of the IBA brokerage platform and policy that offer alternatives to satisfy client concerns while complying with policies, practices and procedures;
- Work closely with Legal and Compliance, Program Developers, and Project Managers to ensure compliance with new and existing procedures and regulatory requirements;
- Ability to identify, analyze, and escalate complex issues;
- Excellent troubleshooting and problem-resolution skills;
- Taking personal responsibility for identifying client needs while providing a high-value experience;
- Efficient, self-motivated and hard working in a dynamic and fast-paced environment; and
- Work closely with other New Account teams and the Risk Assessment Team to ensure all financial crime risks are reviewed and evaluated.
Qualifications & Experience:
- Bachelor's degree
- Experience: 2-3 years in Client Service and/or Financial Service preferred. Fresh graduates with a Finance, Law, Accounting, or Information Systems, etc. who are motivated and demonstrate the right aptitude will also be considered;
- Native in Japanese and good in written and oral communication skills in English; Cantonese and Mandarin is advantageous
- Minimum of 2 years experience and familiarity, preferably gained in brokerage or corporate banking. Demonstrates knowledge in handling client concerns and issues with tact and diplomacy;
- Strong research, investigatory, and problem-solving skills;
- Able to multitask various projects and firm initiatives;
- Intermediate experience with MS Outlook, MS Word, and MS Excel; and
- Ability to work independently and effectively as part of a team while handling multiple tasks and responsibilities simultaneously.
Company Benefits & Perks
- Competitive Salary, annual performance-based bonus and stock grant
- Social Security / Insurance benefits
- Competitive package of Annual Leave
- Daily lunch ordered in house with fully stocked kitchen
- Modern offices with great access to metro
- Great work life balance
- Unique opportunity to gain exposure to global financial products, markets and clientele
- Opportunities for career progression and job scope expansion in a global company with growing local presence
- Hybrid work arrangement role permitting
-
Tokyo Rapyuta RoboticsRapyuta Roboticsでは、ピッキングアシストロボットの国内トップシェアを獲得し、事業が急速な拡大フェーズにあります。導入顧客数の増加に伴い、より多くのお客様へ質の高いサポートを継続的に提供するため、カスタマーサクセス(CS)チームの体制強化を行うことになりました。 · ...
-
Chiyoda K2 Partnering SolutionsK2 Partnering Solutionsは、SAP、ServiceNow、Salesforceなど先端技術に特化したITコンサルティング・人材サービスを提供するグローバル企業です。CX部門に所属しながら営業チームとも連携して業務を行います。 · ...
-
Tokyo Rapyuta RoboticsRapyuta Roboticsはロボティクス企業で、3K業務の自動化を通じて知的で創造的な仕事に挑戦できる社会の実現を目指しています。導入顧客数の増加により、質の高いサポートを継続的に提供するため、カスタマーサクセス(CS)チームの体制強化を行うことになりました。安定稼働に入ったお客様のフォローアップやチーム全体の業務効率化を担っていただくCustomer Success Associateを募集します。 · 稼働中顧客のフォローアップ · 定期レポート配信: 稼働データや生産性データを集計し、月次/週次の定期レポートを作成・送付する。 · レポートへ ...
-
Tokyo Kyndryl Japanカスタマー・テクノロジー・アドバイザーとして、最先端のGo-To-Marketチームに不可欠な一員となりませんか。 あなたの専門分野で認定されたエキスパートとして、当社の大切なお客様のためにテクノロジー・ソリューションを革新する最前線に立つことができます。 · ...
-
Minato IQVIA ￥2,000,000 - ￥2,800,000 per yearIQVIAサービシーズジャパンは日本最大の医薬品業務受託機関として、最新の医薬品グローバルスタディだけでなく、医療機器や再生医療の開発においても業界をリードしています。 · ...
-
Tokyo Dow Jones & CompanyThe Dow Jones Customer Service (DJCS) mission is to provide great service for our customers and great experiences for our people. · ...
-
Tokyo, Japan Interactive BrokersWe are searching for candidates with prior experience in the financial services industry, extraordinary attention to detail, and strong communication skills. The client service department liaises with Interactive Brokers' retail and Institutional clients. · ...
-
Tokyo キンドリルジャパンキンドリルでは、すべてのポジションであなたのキャリアを成長させる道が開かれています。 実践体験、学習の機会、4つの主要プラットフォームのすべてで認定を受ける機会など、他社では得られない機会があります。 · 知識ベースの幅を広げたい方も、範囲を絞って特定の部門を専門にしたい方も、当社でオポチュニティーを見つけることができます。 · ...
-
Tokyo, Japan SutherlandWe are seeking enthusiastic and people-oriented professionals to join our dynamic team as Customer Support Consultants. · Strengthen relationships: Support for general billing inquiries. · ...
-
Tokyo Dow JonesThe Dow Jones Customer Service team provides great service for customers and great experiences for people. · We encourage anyone who wants to join us in our mission to apply. · About The Role · The position resides in the Customer Service Team, reporting to the Customer Service S ...
-
Tokyo Dow Jones Full timeThe Dow Jones Customer Service (DJCS) mission is to provide great service for our customers and great experiences for our people. Our team has the privilege of delivering impactful experiences by helping our customers access the trusted news and business information published and ...
-
Customer Service
5時間前
Tokyo Ordinary FolkWe are looking for a highly motivated Customer Service & Operations Associate to join our Member Experience team in Japan. · We've built brands tailored to the differing needs of people across diverse Asian cities, · and delivered healthcare solutions the modern way — online and ...
-
Tokyo Dow Jones ￥2,500,000 - ￥4,000,000 per yearWe are a collaborative group focused on delivering excellence during every customer interaction. · We encourage anyone who wants to join us in our mission to apply. · ...
-
Tokyo Dow Jones Full time￥2,000,000 - ￥3,000,000 per year· The Dow Jones Customer Service mission is to provide great service for our customers and great experiences for our people. · We encourage anyone who wants to join us in our mission to apply. · ...
-
Tokyo, Tokyo, Japan Hewlett Packard EnterpriseThis role has been designed as 'Hybrid' with an expectation that you will work on average 2 days per week from an HPE office. · Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and ...
-
Tokyo, Tokyo Wise ￥5,450,000 per yearWe are looking for Customer Support Associates who will be responsible for providing high-quality support via phone, chat, and email to our customers. · Provide high-quality support via phone, chat, · and email with a focus on end-to-end case resolution. · Resolve Customer contac ...
-
Tokyo, Tokyo, Japan Hewlett Packard EnterpriseThis role has been designed as 'Hybrid' with an expectation that you will work on average 2 days per week from an HPE officeServicing customers via phone or in person. · Building strong relationships with clients. · ...
-
Tokyo, Tokyo Hewlett Packard EnterpriseThis role has been designed as 'Hybrid' with an expectation that you will work on average 2 days per week from an HPE office. · We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud so they can turn insights int ...
-
Tokyo, Japan ISS STOXX ￥4,000,000 - ￥8,000,000 per yearWe are looking for a Customer Success Associate to join our APAC Client Success team based at our Tokyo office in Japan. · Provide subject matter expertise to proactively advise existing clients and ensure a high level of client satisfaction · Conduct regular in-person visits and ...
-
Tokyo, Tokyo, Japan Hewlett Packard EnterpriseThis role has been designed as 'Hybrid' with an expectation that you will work on average 2 days per week from an HPE office.We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wel ...
-
Nerima Warner Bros. DiscoveryWelcome to Warner Bros. Discovery… the stuff dreams are made of. · Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what's next…From br ...
