Who are we?
Equinix is the world's digital infrastructure company, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.
A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.
Joining our operations team means being at the center of everything – maintaining and evolving critical infrastructure that powers the digital world and delivers real impact for our customers, communities and society. You'll find belonging, purpose, and a team that welcomes you—because when you feel valued, you're empowered to do your best work.
Job Summary
Applies acquired job skills to work on tasks that are semi-routine in nature. Focus is on semi-routine tasks within standard operating procedures. Supports the overall team.
Responsibilities
Queue Management / Reporting
- Reviews work order requests in the queue and responds to semi-routine work orders by adhering to commitment times
- Escalates and expedites orders to appropriate teams upon standard operating procedures; supervision needed on the escalation of non-standard procedure escalation requests
- Ensures adherence to commit times within standard operating procedures
- Maintains detailed written records of all work activity
- Updates local asset databases and other systems
Installations
- Rack and stack semi-routine customer equipment tickets
- Supports intra-cage infrastructure installations by following the standard operating procedures of semi-routine customer installs, which may include:
- fiber trays, ladder racks, customer equipment and cabinets;
- semi-basic cage installs for mesh and overhead cable trays; and, performs tape changes and standard operating back-up changes
Cross-Connect
- Supports semi-routine data center standard operating cross-connect work order requests (installs, terminations, modifications, and testing)
- Ensures the standard operating procedures are followed on cable management of: coax, fiber, twisted pair copper, and semi-routine intra-building cross connects
- Learns to install 'across' connect circuits (switched, multiplexed, etc.), under supervision
Testing / Troubleshooting
- Supports semi-routine standard operating testing and standard operating installations of customer assets
- Supports standard operating procedures of layer 1 cross-connect certification testing
- May learn non-standard operating testing, such as: layer 2 and layer 3 testing, under supervision
Stakeholder Partnership
- Supports the operations and security personnel team for breaks or other activities, when necessary
- Supports standard operating procedural tasks provides back-up assistance to team members when necessary
Customer Management
- Supports customer satisfaction with timely adherence to following semi-routine execution order requirements
- Delivers a high level of service and an excellent customer experience when interfacing with customers
- Provides support with time expectations on new deployments and existing alterations, by following standard operating procedure guidelines
- Supports customers on-site by through access control and escorting services
Projects
- Supports fulfillment of projects that follow standard operating procedures; if projects deviate from standard procedures, then works under supervision
- Supports vendors on projects
- Supports physical customer audits
Training
- Completes all assigned training in a timely manner
- May provide support to new hires
Qualifications
- Typically requires a high school diploma and 1-2 years of equivalent work experience
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
-
Shinagawa-ku, Tokyo Equinix ￥6,000,000 - ￥8,000,000 per yearエクイニクスはグローバルなデジタルインフラストラクチャー企業です。デジタル世界のリーダー企業は、当社の信頼性の高いプラットフォーム上に集まり、ビジネス成功のための基礎となるインフラストラクチャを相互接続しています。エクイニクスは、お客様がビジネス優位を加速するために必要となるすべての適切な場所、パートナーそして可能性にアクセスできるようにします。エクイニクスにより、お客様は俊敏性を拡大し、デジタルサービスの立ち上げを加速し、世界クラスの顧客体験を提供し、その価値をさらに高めることができます。 · ...
-
Shinagawa-ku, Tokyo Equinix ￥2,400,000 - ￥4,800,000 per yearApplies acquired job skills to work on tasks that are semi-routine in nature. Focus is on semi-routine tasks within standard operating procedures. Supports the overall team. · Reviews work order requests in the queue and responds to semi-routine work orders by adhering to commitm ...
-
Shinagawa エクイニクス ￥2,500,000 - ￥3,500,000 per yearApplies acquired job skills to work on tasks that are semi-routine in nature. Focus is on semi-routine tasks within standard operating procedures. Supports the overall team. · ...
-
Tokyo Equinix Full time￥3,600,000 - ￥4,200,000 per yearApplies acquired job skills to work on tasks that are semi-routine in nature. Focus is on semi-routine tasks within standard operating procedures. Supports the overall team. · Reviews work order requests in the queue and responds to semi-routine work orders by adhering to commitm ...
-
Tokyo Equinix Full time￥800,000 - ￥1,200,000 per yearエクイニクスに入社することでビジネスクリティカルな施設の運営管理の最前線に立ち、世界を支えるインフラを担う精鋭チームの一員となります。 · お客様の依頼に基づくデータセンター内での代行作業(機器運搬・搭載、ケーブリング、目視確認など) · ネットワーク配線作業 · お客様の入館対応 · 書類作成などの事務作業 · ...
-
Shinagawa エクイニクス ￥2,500,000 - ￥4,000,000 per yearApplies acquired job skills to work on tasks that are semi-routine in nature. Focus is on semi-routine tasks within standard operating procedures. Supports the overall team. · Reviews work order requests in the queue and responds to semi-routine work orders by adhering to commitm ...
-
Shinagawa エクイニクス ￥3,000,000 - ￥6,000,000 per yearJoining our operations team means being at the center of everything – maintaining and evolving critical infrastructure that powers the digital world and delivers real impact for our customers, communities and society. · Installations · Racks and stacks customer equipment · Instal ...
-
Shinagawa-ku, Tokyo Equinix ￥2,500,000 - ￥4,500,000 per year+Job summary · A Data Center Customer Operations II role is available at Equinix in Shinagawa-ku, Tokyo. · +ResponsibilitiesReviews work order requests in the queue and responds to semi-routine work orders by adhering to commitment times · Ensures adherence to commit times within ...
-
Shinagawa-ku, Tokyo Equinix ￥2,500,000 - ￥5,000,000 per yearApplies acquired job skills to work on tasks that are semi-routine in nature. Focus is on semi-routine tasks within standard operating procedures. Supports the overall team. · Reviews work order requests in the queue and responds to semi-routine work orders by adhering to commitm ...
-
Shinagawa エクイニクス ￥6,000,000 - ￥8,000,000 per yearJoining our operations team means being at the center of everything – maintaining and evolving critical infrastructure that powers the digital world and delivers real impact for our customers, communities and society.We are looking for a Data Center Customer Operations III to wor ...
-
Shinagawa エクイニクス ￥2,500,000 - ￥4,500,000 per yearJoining our operations team means being at the center of everything – maintaining and evolving critical infrastructure that powers the digital world and delivers real impact for our customers, communities and society. · Reviews work order requests in the queue and responds to sem ...
-
Shinagawa-ku, Tokyo Equinix ￥3,000,000 - ￥6,000,000 per yearAcquires job skills to resolve routine tasks requiring limited judgement. Focus is on routine tasks, using limited judgement of standard operating procedures. Supports the overall team. · Reviews work order requests in the queue and responds to routine work orders by adhering to ...
-
Shinagawa エクイニクス ￥2,000,000 - ￥2,500,000 per yearAcquires job skills to resolve routine tasks requiring limited judgement. Focus is on routine tasks, using limited judgement of standard operating procedures. Supports the overall team. · Reviews work order requests in the queue and responds to routine work orders by adhering to ...
-
Ota エクイニクス ￥400,000 - ￥800,000 per yearApplies acquired job skills to work on tasks that are semi-routine in nature. Focus is on semi-routine tasks within standard operating procedures. Supports the overall team. · ...
-
Ota Equinix Full time￥400,000 - ￥800,000 per yearApplies acquired job skills to work on tasks that are semi-routine in nature. Focus is on semi-routine tasks within standard operating procedures. Supports the overall team. · ...
-
Ota-ku, Tokyo Equinix $40,000 - $80,000 per yearApplies acquired job skills to work on tasks that are semi-routine in nature. Focus is on semi-routine tasks within standard operating procedures. Supports the overall team. · ...
-
Tokyo Equinix Full time￥3,000,000 - ￥4,500,000 per yearResponsible for the prioritization, fulfillment, and quality assurance of time-bound ticket-driven requests within the IBX to include: Expedite/Negotiate, Trouble, Smart-hands, Installation/De-installation of Cages/Cabinets/Cross-connects, Power, Cable Containment, Custom Orders ...
-
Tokyo Equinix Full time￥2,500,000 - ￥5,000,000 per yearApplies acquired job skills to work on tasks that are semi-routine in nature. Focus is on semi-routine tasks within standard operating procedures. Supports the overall team. · Reviews work order requests in the queue and responds to semi-routine work orders by adhering to commitm ...
-
Tokyo Equinix Full time$40,000 - $80,000 per yearApplies acquired job skills to work on tasks that are semi-routine in nature. Focus is on semi-routine tasks within standard operating procedures. Supports the overall team. · ...
-
Tokyo Equinix Full time￥2,500,000 - ￥5,000,000 per yearAcquires job skills to resolve routine tasks requiring limited judgement. Focus is on routine tasks, using limited judgement of standard operating procedures. Supports the overall team. · Reviews work order requests in the queue and responds to routine work orders by adhering to ...
-
Tokyo Amazon Web Services (AWS) $50,000 - $70,000 per yearData Center Operations Trainee role involves on-site management of hardware lifecycle of IT infrastructure, including server racks, servers, networking devices and cables. The position requires troubleshooting and problem-solving skills, as well as collaboration with a diverse te ...
