About the Role

This team member will create and manage sales and campaign account plans for Rakuten & Yahoo, ensuring perfect execution against them while working closely with cross-functional teams and channel owners. This role involves monitoring and reviewing direct performance vs. account plan, working with channel leads to make recommendations to mitigate risk or drive increased opportunity.

Day-to-day tasks include working closely with the Head of Ecommerce to translate strategic and commercial business growth ambitions across multiple categories and channels into a singular commercial business approach. Then working with channel leads and other key business stakeholders, including brand, finance, and logistics, to build the annual account plan, accounting for campaigns, sales trends, promotions, seasonality, inventory, NPD, and product exits.

About Key Responsibilities

• Deliver unit volume, sales revenue, gross margin account & activity plan
• Work with senior stakeholders to develop an annual | monthly account plan that captures the key strategic aims and outputs for Dyson as a direct retailer across multiple categories and channels
• Work with Direct channel leads to deliver an annual | monthly account activation plan and forecast that accounts for sales trends, promotions, seasonality, supply chain, NPD, and product exits, etc., to achieve business targets
• Understand and maximize channel & category profitability through regular use of a margin tracker and make recommendations as applicable on channel prioritization to maximize gross margin opportunities
• Act as first point of contact for channel leads on intra-channel challenges (e.g., Inventory) and partner with finance to identify a balanced solution for channel and overall business growth
• Work with channel leads to understand and embed ecommerce equation building blocks into account plans as required – Traffic, Conversion, and Average Value. Work closely with channel owners to monitor holistic performance and obtain recommendations as and when the direct business needs to react.
• Work with cross-functional business units, including Brand, Supply Chain, and Finance teams, to obtain consensus and alignment on Direct business sales and campaign | account plan with senior stakeholders. Act as centralised point of contact for inbound finance and supply chain management risk/ opportunity and partner with these teams and channel owners to find the best solutions that enhance commercial outcomes.
• Incorporate both Direct Digital and Direct Physical requirements into plans to drive a holistic view of business.
• Manage delivery and communication of monthly Internal Business Planning process working with key stakeholders (IBP).

About You

• 6+ years of channel account management experience as an Omni-channel account manager for a high-profile brand, including Web & Market Places (e.g., Rakuten, Yahoo)
• A strong understanding of the strategic e-commerce ecosystem, where to play and how to win
• Possession about e-commerce and digital
• Highly retail and e-commerce literate
• Proven delivery of sales targets
• People Management experiences
• English - business level / Japanese - fluent level
• Exposed to senior-level account negotiations
• High level of communication skills: verbal, written, and presentations (PPT)
• Good analytical and interpretation skills to drive action from insight and tell simple stories using numbers and analysis via PowerPoint.
• Demonstrable project management and collaboration skills to obtain the best results and/or problem solve
• Strong passion for Innovation, Problem-solving, and Dyson products.