A global company logistics and supply chain company is seeking a Manager to oversee and strengthen its partner network in Japan and across the APAC region.
This role is responsible for managing partner relationships, driving performance against KPIs, ensuring service quality and compliance, and collaborating closely with regional and global stakeholders to optimize operations.
Key Responsibilities
Build and maintain strong relationships with partners and agents in Japan and across APAC
Monitor KPIs and drive continuous performance improvement
Ensure logistics operations, service quality, and compliance standards are met
Support selection, onboarding, and contract negotiation of new partners
Conduct on-site and virtual audits under management supervision
Identify opportunities to improve supply chain efficiency and compliance
Collaborate with internal teams to support SOP development, reporting, and service improvements
Support new customer onboarding and business pipeline development
Maintain high standards of trade compliance (IOR / EOR)
Support revenue management and new business initiatives
Required Qualifications/ Must have
7+ years of experience in vendor management (3PL)
Experience in logistics, supply chain, or related industries
Proven ability to meet or exceed KPIs
Business-level English (Spoken and written)
Fluent-level Japanese
Strong attention to detail and problem-solving skills
Ability to work cross-functionally in an international environment
Willingness to travel as required (around 5 days in a month)
Preferred Experience & Skills
Knowledge of trade compliance and import/export regulations
Experience working in a global or multinational company
SOP creation, reporting, and process improvement experience
Understanding of warehouse operations and transportation
After-sales or service supply chain experience
Note:
Priority will be given to candidates living in Kanto area.
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