You will support network systems operations and network change projects for an enterprise environment comprising mostly Cisco networking equipment (approx. 200 Cisco devices across 11 offices/branches in in Japan).
Working as part of a small local Network infrastructure team, with support from global network operations groups, the main focus of the role will be supporting the day-to-day network support services, troubleshooting network performance issues, handling incidents, planning and executing operational network change activities.
Global and local projects coordination:
- Work closely with German HQ, Spain and Singapore IT teams and local Infrastructure department for network related activities, such as vendor control (quote, schedule, user coordination of the sites), WAN circuit management (opening/closing), equipment management, performing connection/application tests after implementation, user training, and all other necessary duties.
- Decommission of devices and circuits with coordination with local business, IPS and external vendors for supporting projects.
- After hours and weekend work for planned local/global project work and unexpected issues, including business trips will be required.
- Troubleshoot, upgrade, install hardware/software of routers, switches, proxy servers, and all other related devices and tools.
- Process internal and external Firewall requests from users including checking logs and existing rules.
- Manage wireless access points and wireless controllers in Japan.
- Work closely with server, application, infrastructure and printer teams, and voice/video team to respond to their network queries.
- Process network related issues and requests via ticketing system, configuring devices as necessary.
- Inventory of all Japanese devices and data files.
- After hour and weekend work for planned local/global project work and unexpected issues, including business trips.
Supported technologies include:
- Existing L2 and L3 LAN solution with Cisco
- Traditional WAN solution with Cisco
- Wireless solution with Cisco
- Firewall operation with Palo-Alto
- VPN solution (Global Protect) with Palo-Alto
- Zero-Trust solution/configuration on network devices for end users
- Could-based proxy system (Zscaler) operation
- Cisco ISE authentication/authorization solution
- Microsoft 365 E5 security solution
- SD-WAN solution with Aruba (Silver Peak)
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