Event Support Specialist

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We are shaping the future of real estate for a better world by combining world-class services, advisory, and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers, and find a place where they belong.

This role is with one of JLL's global clients, a leading IT company in Japan. As an Event Support Specialist, you will be based on-site at their Tokyo office and provide comprehensive support for the success of their events.

Duties & Responsibilities:

• Fulfil room booking requests according to user needs (mainly for events)
• Coordinate room layout changes for events
• Communicate with users regarding types of services provided
• Adapt to and support various types of user requests
• Conduct room inspections to ensure that the rooms are in good condition
• Accommodate support requests raised urgently during events
• Develop strong relationships with key stakeholders to facilitate seamless operations
• Support other teams/members with event operation-related matters
• Consolidate information and generate reports, communications, and documents as required by clients
• Implement and deliver best practices in operations
• Actively contribute in team meetings

Knowledge And Skills Required:

• Basic MS/Google Workplace knowledge
• Native level of Japanese and conversational level of English
• At least 3 years or more experience in Soft services or customer service industry

Competency:

• Customer service-oriented attitude
• Ability to provide excellent customer service
• Friendly, helpful, and willing to go above and beyond to help meet client needs
• Being able to prioritize effectively
• Proactive and positive attitude
• Team player
• Flexible and open to changes
• Excellent interpersonal and communication skills, including understanding of confidentiality and diplomacy
• Excellent multi-tasking and organizational skills

Salary: ¥300,000 - 400,000 per month

Location: On-site –Tokyo, Japan

Job Tags: Hiring