Chief Concierge

The Peninsula Tokyo, a world-class luxury hotel, is seeking an experienced Chief Concierge to join our vibrant and diverse team. We are committed to delivering sustainable luxury and positively impacting the local communities.

Key Responsibilities:

• Provide exceptional guest experiences by utilizing market insights and relationship building skills.
• Lead a large team with diverse nationalities, managing staffing levels and payroll expenses within budgetary guidelines.
• Conduct interviews, provide performance evaluations, and offer training to ensure the Peninsula's service standards.
• Develop and maintain extensive knowledge of city activities, attractions, restaurants, and leisure activities.

Requirements:

• 5-8 years of experience in Concierge operations from a luxury hospitality background.
• Fluency in English and Japanese, with strong people management and organizational skills.
• Member of Les Clefs d'Or is an advantage.

Benefits:

• Market-leading compensation within hospitality.
• Complimentary employee meals, dry cleaning, and room nights at Peninsula properties worldwide.
• 25% discount at hotel restaurants, bars, and boutique & café.
• Internal transfer program, cross-exposure learning, and overseas English language training.