About Wix
Wix makes it possible for anyone to succeed online. Since 2006, we've grown to around 5,500 employees in 22 countries, launched over 40 products, and serve over 243 million users and their visitors worldwide. At Wix, we push you to innovate, evolve in non-traditional ways, and collaborate. We operate in small teams that work closely together at a high level.
Although we're already industry leaders in web creation and business, our work is nowhere near done. Our goal is to become the main engine of the Internet so we can create a more open web for all.
Job Description
As the Senior Customer Success Manager for Channel and Enterprise, you'll guide a team of Customer Success Managers, develop and implement strategic plans, and strengthen client relationships. In your day-to-day, you'll:
- Lead and mentor a team of individual Customer Success Managers (CSMs), inspiring and coaching them to meet and exceed targets
- Operate as a "player-manager," handling key accounts while overseeing the team's portfolios
- Develop and implement comprehensive account management strategies aligned with global corporate objectives
- Collaborate with Marketing and other senior leaders to optimize performance and prioritize sales initiatives
- Oversee the end-to-end onboarding process and ongoing account management to ensure a superior customer experience
- Implement process improvements to increase efficiency and maintain global alignment
- Drive initiatives to enhance sales processes and maximize inbound revenue potential
- Execute upmarket expansion strategies to target and win larger clients
- Represent Wix at international events to increase brand awareness and forge strategic partnerships
- Contribute to building the organization, including shaping the company culture, as a member of the Wix Japan Leadership Team (JLT)
Qualifications
Requirements
- At least 10 years of B2B account management experience with a proven track record of managing high-performing teams on a global scale
- At least 5 years of experience managing both individual contributors (e.g., CSMs, Account Managers)
- Strong leadership skills to inspire, motivate, and empower teams of varying seniority levels
- Demonstrated success working closely with marketing teams to drive and optimize sales performance through coordinated campaigns and initiatives
- Significant experience in a startup environment, building and scaling account management operations from the ground up
- Results-oriented mindset with excellent communication skills
- Proven success in securing large enterprise clients (upmarket experience)
- Ability to thrive in a fast-paced environment while adapting to changing market conditions
- Fluency in Japanese and business-level English required
Additional Information
About the Team
Wix Japan is an innovative team focused on expanding Wix's presence in the Japanese market. Our local team spans Marketing, Sales, HR, Engineering, and Support, and works collaboratively to deliver the best Wix experiences for our customers. This position will support both Channel and Enterprise clients, with a primary focus on building and nurturing relationships with major enterprises such as global Telecoms, Directories, and large-scale corporations.
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