Are you looking for your next "great mission" professionally? Do you feel like you have more to give, want to learn new skills and be part of a team with a rewarding mission supporting our Active-Duty Military and their families? Leidos has the perfect job for you

The BEST and BRIGHTEST come to Leidos, where we take pride in making a difference for every person we support Leidos offers great benefits: competitive PTO packages, 10 paid federal holidays, flexible schedule, college tuition and technical certification assistance, on the job training support, paid parental leave, paid disability leave AND an incredible internal/external referral bonus program that rewards you for knowing and sharing great talent with us

As part of the Leidos team, you will provide Beneficiary education and enrollment support services for the TRICARE Overseas Program (TOP) under the Defense Health Agency (DHA). You will also provide specific services to all TRICARE eligible beneficiaries including customer support and assistance, beneficiary education, assistance in claims, appeals and grievances processing and healthcare support services designed to assist DHA in operating an integrated healthcare delivery system for all eligible beneficiaries overseas. This great job opportunity makes a difference for so many of our valued military families

WHAT YOU WILL BE DOING:

Maintains confidentiality of all beneficiary information

Provide briefings and educational information sessions as needed

Process registration of TRICARE beneficiaries in the Composite Health Care System (CHCS)

Process enrollments, disenrollment, and portability transfers using the Defense Online Enrollment System (DOES)

Process and correct enrollment discrepancies between CHCS and DOES

Assign primary care managers to TRICARE beneficiaries

Verify eligibility information for remote beneficiaries

Provide education and enrollment information to beneficiaries on the phone and in person

Assist walk-in beneficiaries with enrollments and inquiries

Handle faxed enrollment forms

Research and interpret benefits, policies, and procedures to military staff, remote site points of contact, and other resources

Maintain electronic system/paper files and data integrity

Provide customer support to the Military Treatment Facility Commander and/or the TRICARE Area Office staff as directed by the TOP Regional Lead, Deputy Program Manager, or Program Manager

Serve as liaison between the TRICARE Regional offices and TRICARE beneficiaries for transitional/portability assistance

Collect, process, retrieve, and disseminate transfer information to support the TRICARE active-duty portability process

Conduct off-site briefings such as enrollment briefings, fairs, or other functions when directed by the TOP Regional Lead

Determine the appropriate assistance levels and when forward a call or other referrals are needed to address the beneficiary's question

Complete all responsibilities and duties in accordance with the Health Insurance Portability and Accountability Act (HIPAA) guidelines to include proper handling of Protected Health Information

Complete on a timely basis and comply with and all required HIPAA, Leidos, and other training and refresher courses

Maintain required system accounts

Adhere to the dress code at the TSC

FACTORS FOR SUCCESS:

High school diploma or GED

Must be SOFA/Command Sponsored as a dependent of an Active-Duty Service Member or DoD employee

Must be a US Citizen to be considered for this position

Be eligible for and maintain ADP II/IT II clearance

Three years' cumulative experience in the following areas: Experience in U.S. military healthcare delivery system or civilian managed care medical/administrative environment Experience in a medical or clinical environment Experience with the CHCS or civilian healthcare computer system and in processing medical claims Experience in a public environment

HOW TO STAND OUT FROM THE CROWD:

Be fluent in English

Proficient in written and oral communications

Possess effective presentation skills

Computer literate with Internet research experience

Proficient with Microsoft Office 2010 or later applications—Word, Excel, PowerPoint, and Outlook

Ability to respond tactfully with people on the phone and in person

Ability to work independently and under general supervision

Excellent organizational skills and time management skills

Detail oriented

Ability to multitask

PREFERRED:

Associate degree is preferred

Knowledge of TRICARE Overseas programs, Defense Enrollment Eligibility Reporting System (DEERS), DOES, and CHCS.

Apply today to learn more about how you can support this worthwhile mission.

Pay Range:

Pay Range $28, $51,700.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

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