Who We Are:
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world. Our culture thrives on finding new and better ways to accelerate what's next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.
Job Description:
職務概要
グローバルカスタマーエクスペリエンス・アドバンストサービス部門の一員として、東京のHPE拠点や顧客・パートナーオフィスで、リモートまたはオンサイトテクニカルサポートとして顧客の運用要件を技術サポートし、製品固有の専門知識を活用した付加価値サービスを提供します。
主な業務内容
- 顧客およびJTACと連携し、ネットワークやHPE Networking製機器の問題を解決
- 設計・情報収集ワークショップの開催、ネットワーク要件の把握
- 新機能やパッチのテスト、ライブネットワークへの実装と検証
- 定期的な問題状況レポート作成(日本語)、技術ワークショップ開催
- 顧客担当者へのHPE製品操作トレーニング、運用手順策定支援
- 社内外関係者と協力し、技術・ビジネス要件に基づくソリューション提供
必要な知識・スキル
- ネットワーク技術(TCP/IP、MPLS、SDN/NFV、OSPF、IS-IS、BGP、Multicast、Ethernet)
- Junos OS、MX/PTXシリーズ、テストツール(IXIA等)、ルータHWアーキテクチャ
- 分析力および問題解決力、書面および口頭でのコミュニケーション能力
- 英語(ビジネスレベル)、日本語(ネイティブ)
経験
- ネットワーク機器ベンダ、サービスプロバイダ、または関連業務で5~10年の経験
- 設計、コンサルティング、プレゼンテーションの実務経験
勤務地・条件
- 東京エリアで顧客・パートナーへのリモートまたはオンサイトサポート
- 少人数チームで協力し、業界トップレベルの技術サービスを提供
- 営業やエンジニアと協力して、顧客のニーズを理解し、HPE のサービスを適切に提案
#japanexperienced
#LI-Hybrid
Additional Skills:
What We Can Offer You:
Health & Wellbeing
We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
Personal & Professional Development
We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
Unconditional Inclusion
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
Let's Stay Connected:
Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.
#japan#arubaJob:
EngineeringJob Level:
TCP_HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.
Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.
HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.
No Fees Notice & Recruitment Fraud Disclaimer
It has come to HPE's attention that there has been an increase in recruitment fraud whereby scammer impersonate HPE or HPE-authorized recruiting agencies and offer fake employment opportunities to candidates. These scammers often seek to obtain personal information or money from candidates.
Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge any candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process. The credentials of any hiring agency that claims to be working with HPE for recruitment of talent should be verified by candidates and candidates shall be solely responsible to conduct such verification. Any candidate/individual who relies on the erroneous representations made by fraudulent employment agencies does so at their own risk, and HPE disclaims liability for any damages or claims that may result from any such communication.
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