Additional Information
Job Number

Job Category
Spa

Location
The Westin Yokohama, 4-2-8 Minatomirai, Yokohama, Kanagawa, Japan, VIEW ON MAP

Schedule
Full Time

Located Remotely?
N

Position Type
Non-Management

Position Summary
Provide massage services to guests using props and/or products. Provide body treatments to guests using body scrubs, wraps, and/or hydrotherapy. Assess guest needs and inquire about contraindications (e.g., allergies, high blood pressure, and pregnancy) before beginning service. Keep up to date with current techniques and modalities related to their field of work. Escort guests to and from treatment rooms. Arrange workstation, treatment room, and/or drapes. Frequently check with guest to promote comfort, safety and security throughout service. Promote and sell spa/salon services including retail offerings related to the Spa. Clean, maintain, and sterilize tools. Maintain cleanliness of workstation and/or treatment room throughout shift, dispose of trash and dirty linens, and secure supplies and equipment at the end of each shift. Monitor and stick to time schedule throughout the day. Handle inappropriate guest behavior by following Marriott International standard operating procedures for Inappropriate conduct for guests and therapists, leading up to and including stopping a treatment or service and informing supervisor/manager. Maintain current skills and licensure in service area as per regional requirements.

ゲストに対し、各種備品や製品を使用したマッサージサービスを提供する。

ボディスクラブ、ボディラップ、ハイドロセラピーなどのボディトリートメントを提供する。

施術開始前に、アレルギー、高血圧、妊娠の有無などの禁忌事項について確認し、ゲストのご要望や体調を把握する。

担当分野に関連する最新の技術や施術方法について、常に知識・技術の向上に努める。

ゲストを施術室までご案内し、施術後は退出までエスコートする。

施術台、施術室、リネン類などの準備および整備を行う。

施術中は、ゲストの快適さ・安全・安心を確保するため、こまめに状態を確認する。

スパ/サロンのサービスおよび関連するリテール商品の提案・販売を行う。

使用する器具やツールの清掃、メンテナンス、消毒を行う。

勤務中は常に施術スペースの清潔を保ち、ゴミや使用済みリネンの処理を行い、シフト終了時には備品・機器を適切に管理する。

一日のスケジュールを遵守し、時間管理を徹底する。

不適切なゲストの行動に対しては、マリオット・インターナショナルの標準業務手順(SOP)に従い、必要に応じて施術の中止および上長への報告を行う。

地域の要件に従い、必要な資格・免許を維持し、技術力の維持・向上に努める。

Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; make sure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others. Stand, sit, or walk for an extended period of time; grasp, turn, and manipulate objects of varying size and weight. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications
Education: Technical, Trade, or Vocational School Degree.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: No supervisory experience.

Required Qualifications
License or Certification: State or Regional Massage License

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand's unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous.
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