Operations Trainee

6日前

Tokyo EF Education First Intern
Operations Trainee With one shared mission of opening the world through education, EF is a multicultural and multilingual community of team members working across 55 countries all around the world. Bring your talents, your perspective, and your ambition. In return, we offer a vibrant, dynamic working environment, and a fulfilling international career. EF Educational Tours makes it possible for thousands of North American students every year to see the world and discover new cultures through our professionally guided tours. We are now looking for an entrepreneurial individual with attention to detail and a nothing is impossible attitude to join our Operations department in Tokyo. As a part of the Operations team, you will be responsible for ensuring smooth operations of all Japan tours, both before and during tours as well as following up on customer experience after they return home. WHAT YOU WILL DO: As a Trainee you will support the operations staff in providing culturally immersive travel for North American students who choose to discover the world with us through group travel. Your main role is to assist our team in ensuring a beautiful experience for our customers both leading up to, and during the program. Main areas of responsibility:
  • Providing emergency telephone service for operational cases (taking calls, logging cases, resolving cases).
  • Provide on-tour support and assist with the operational tasks required to produce a tour.
  • Assisting with group bookings for business partners, museums, and activities throughout Japan.
  • Handle late tour changes such as late additions and cancellations of travelers.
Requirements
  • Strong communication and interpersonal skills
  • Showcasing adaptability and flexibility in a dynamic work environment
  • Calm under pressure and can handle competing priorities, high call/email volume
  • Organizational skills and great attention to detail
  • Business level English/Japanese
  • Must be legally able to work in Japan

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