Job Description

The Inbound Collector Role

We are seeking a highly skilled and experienced inbound collector to join our team. The successful candidate will be responsible for handling inbound calls on past due mortgage and/or maintenance accounts, including third-party servicing and collections via phone and mail.

• Responsibilities:

• Perform all collection activity in accordance with company and Federal regulations to maintain acceptable delinquency percentages as provided by financial management.
• Maintain required levels of phone activity, contact percentages, and other key performance indicators provided by financial management.
• Handle correspondence and payments received legally, ethically, and confidentially.
• Maintain systematic and organized support documentation related to owner account handling and request skip tracing when necessary.
• Assist collections staff with daily processes and procedures when required.
• Carry out reasonable requests from management.

Key Qualifications

• Organizational and communication skills, proficient in Word, Access, and Excel.
• 2-3 years of related experience.

About the Role

This is a critical role that requires strong communication and organizational skills, as well as proficiency in Microsoft Office tools. If you have a background in collections and are looking for a challenging and rewarding opportunity, we encourage you to apply.

Requirements: Strong communication and organizational skills, proficiency in Word, Access, and Excel, 2-3 years of related experience.

What We Offer: Competitive compensation package, opportunities for growth and development, and a dynamic work environment.